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# Steve Rosewarne

**Headline:** Founder, Product & GTM Leader • Hands-On AI Coding/Prototyping & Skill, Agentic Workflow Building | 0→1 SaaS Strategy, Scale & Growth | Health Tech, Media/Entertainment, Mobile | Startups to Enterprise • Amazon Alum
**Profession:** Head of Product Strategy
**Location:** San Francisco Bay Area

## About

Steve Rosewarne is Head of Product Strategy at Mabbly.ai, where he defines go-to-market, fundraising, pricing, and roadmap strategy for an AI-driven sales and marketing platform based on AI signal polling and contextual message generation. Steve is a founder and product and go-to-market leader focused on taking SaaS products from 0→1, building hands-on AI prototypes, and translating early concepts into products that find market fit and scale. He uses Claude Code and Claude Cowork daily to build prototypes, customer flows, dynamic-pricing tools, skills, agentic workflows, MCP capabilities, and workflow automation. Steve’s experience spans startups, health technology, media and entertainment, mobile, and enterprise product work. He founded Customer Mobile, scaling its point-of-sale SaaS platform to $10 million in annual recurring revenue and 34 staff before its acquisition by Smith Micro. The platform was deployed in more than 15,000 retail locations with major wireless carriers and international partners. At Amazon Lab126, Steve led work with Google to certify and launch YouTube, YouTube TV, and YouTube Kids for Fire TV, which has more than 30 million monthly active users. He has also led healthcare SaaS, clinical-workflow, mHealth, 3D-printing, and AI context-infrastructure strategy. Steve is certified in AI/ML Product Management through Duke University’s Pratt School of Engineering.

## Services

- Node.js
- Rust \(Programming Language\)
- Coding Experience
- Fly.io
- Vertex AI
- Anthropic Claude
- Claude Skills
- Artificial Intelligence \(AI\)
- Machine Learning
- Data Mining
- Medicare Advantage
- Healthcare
- Health Insurance
- Creative Entrepreneurship
- Strategic Hiring
- New Business Development
- Contract Negotiation
- Business Intelligence \(BI\)
- Cross-platform Development
- User Research
- User Experience Testing
- Partner Relationship Management
- Payment Card Processing
- Agile Leadership
- Operations Management
- Cross-Functional Team Building
- Cross-functional Coordination
- Cross-functional Collaborations
- Cross-cultural Teams
- Graphic User Interface \(GUI\) Design

## Highlights

- Founded Customer Mobile, scaled it to $10 million in annual recurring revenue and 34 staff, and led its acquisition by Smith Micro.
- Built Customer Mobile’s 0→1 SaaS point-of-sale platform, which transformed display devices into promotional tools and became the basis for Smith Micro’s ViewSpot offering.
- Deployed Customer Mobile’s SaaS platform in more than 15,000 retail locations across four continents.
- Built carrier and international distribution relationships for Customer Mobile with Verizon, AT&T, T-Mobile, Orange, Telcel, Claro, and Lime.
- Managed certification and launch of YouTube, YouTube TV, and YouTube Kids on Fire TV at Amazon Lab126.
- Served as product lead in an Amazon–Google joint venture to support seamless YouTube integration across Fire TV devices.
- Managed all aspects of the Fire TV Appstore product at Amazon Lab126.
- Brought YouTube to Fire TV, a platform with more than 30 million monthly active users.
- Defines go-to-market, fundraising, pricing, and roadmap strategies at Mabbly.ai for an AI-driven sales and marketing platform based on AI signal polling and contextual message generation.
- Builds Mabbly.ai prototypes, customer flows, dynamic-pricing tools, skills, agentic workflows, and MCP capabilities using Claude Code, Claude Cowork, Node.js, and Rust.
- Automates Mabbly.ai’s product operating model across tools to support sales, leadership, and engineering requirements.
- Defined and executed 0→1 product and business strategy for Desktop Health’s healthcare SaaS solution for 3D-printed medical devices.
- Defined and built version 1.0 clinical workflows, lab integrations, and printer and fulfillment stages at Desktop Health.
- Led product strategy and UX design at Endear Health for a health and wellness SaaS platform serving insurer partners.
- Prioritized personalized insurer-member communications at Endear Health that increased completion of preventive screenings and care options, improved health outcomes, increased Star ratings, and reduced utilization.
- Worked with custom APIs, FHIR, eligibility, claims, prior-authorization, and Epic/EHR integrations at Endear Health.
- Led the full product lifecycle for Lottery.com’s mobile lottery-ticket platform, including data tracking, KPI visualization, compliant payment-system integration, and user-trust improvements.
- Restructured Syncables’ mobile product strategy to launch Customer Mobile as a separate entity, restoring short-term profitability and simplifying preload-partner processes.
- Advised MotiSpark on product strategy, product-market fit, data and analytics, investor attraction, customer engagement, and measurable health-outcome improvement.
- Defined GammaLex AI’s funding strategy, north-star and product-market-fit approach, roadmap, positioning, and grant-proposal work.
- Shaped GammaLex AI’s READY/WARN/BLOCK context-readiness framework and finding categories for determining whether an AI agent should proceed, proceed with caveats, or stop.
- Advised GammaLex AI on SDK, API, and MCP tooling for agent context requests, package inspection, evidence retrieval, and replaying prior runs against current data.
- Built a music-streaming division from scratch and navigated stakeholder relationships with music-label executives and board members.
- Led an mHealth app that achieved more than 50% engagement and a 4.5-star rating.
- Certified in AI/ML Product Management through Duke University’s Pratt School of Engineering.

## Experience

- **Head of Product Strategy at Mabbly.ai** (2026-05-01–present) — Defining GTM, fundraising, pricing and roadmap strategies for new AI-driven sales and marketing platform driven by AI signal polling and contextual message generation. • Using Claude code to build prototypes, customer flows, and dynamic pricing tools in Node.js and Rust, skill building, agentic workflows and MCP definition and development. • Using Claude cowork/code to automate the product operating model across multiple tools to accommodate both sales/leadership and engineering requirements.
- **Product and Strategy Advisor at GammaLex AI Inc** (2025-09-01–2026-04-01) — Defined funding strategy, north star/product-market fit, and roadmap development for an early-stage company building context infrastructure that verifies whether AI agents have sufficient, permitted information before they act. • Guided pitch deck development, positioning and messaging for funding discussions, and participated in submitting grant proposals for energy/utility and data center sponsored programs. • Shaped product definition for the context readiness model — the READY/WARN/BLOCK verdict framework and the finding categories \(missing, conflicting, changed, uncertain, out-of-bounds\) that determine when an agent should proceed, proceed with caveats, or stop. • Advised on developer surface strategy across SDK, API, and MCP tooling, including how agents request context, inspect returned packages, retrieve evidence behind findings, and replay prior runs against current data.
- **Vice President Product at Endear Health** (2022-11-01–2025-09-01) — Led product strategy & UX design for a health and wellness SaaS platform to enhance user engagement. • Prioritized features that enabled insurers to personalize member communications, leading to increased completion rates for the preventative screenings and care options and overall improved health outcomes. • Achieved significant revenue impacts for partners through increased Star ratings and reduced utilization for insurer partners. • Worked extensively with data integrations, including custom APIs, FHIR, eligibility/claims/prior auth data and EPIC/EHR systems.
- **Executive Director Product Strategy at Desktop Health** (2021-09-01–2022-11-01) — Defined and executed the 0-1 product and business strategy for a pioneering healthcare SaaS solution focused on 3D printing medical devices. • Collaborated with cross-functional teams to drive business planning and seek funding from venture capital partners. • Defined and built version 1.0 of clinical workflows, lab integrations and printer/fulfillment stages.
- **Principal Product Manager - Technical at Amazon Lab126** (2019-01-01–2021-09-01) — Managed the certification and launch of YouTube, YouTube TV, and YouTube Kids on Fire TV. • Product Lead on cross-functional teams in joint venture with Google to ensure seamless integration across devices. • Managed all aspects of FireTV Appstore product.
- **Advisor at MotiSpark** (2018-02-01–2021-10-01) — Advised on product strategy, enhancing the overall value proposition and feature set to achieve product-market fit. • Optimized data and analytics strategies to attract customers and investors, focused on driving engagement and measurable improvement in health outcomes. • Collaborated with cross-functional teams to align product development with market needs, resulting in increased customer engagement.
- **Head of Product at Lottery.com \(AutoLotto, Inc.\)** (2016-11-01–2019-01-01) — Led the full product lifecycle for a mobile lottery ticket platform, driving innovation and user engagement. • Enhanced data tracking and visualization, resulting in improved insights into customer behavior and financial KPIs. • Successfully integrated complex payment systems, ensuring compliance with gaming regulations and enhancing user trust.
- **Founder, General Manager, Vice President Product at Customer Mobile** (2009-09-01–2016-11-01) — Founded and scaled the company to build a SaaS point-of-sale platform, transforming display devices into promotional tools. • Managed deployment across 15,000+ retail locations, including major carriers like Verizon, T-Mobile and AT&T, as well as international partners Orange, Claro and Lime. • Achieved substantial recurring annual revenue, leading to acquisition by Smith Micro as the basis for their ViewSpot offering.
- **Vice President Mobile Product at Syncables** (2008-08-01–2009-09-01) — Restructured mobile product strategy to launch Customer Mobile as a separate entity, targeting new market opportunities. • Streamlined development and deployment processes, restoring short-term profitability and simplifying process for preload partners. • Optimized product roadmap by focusing on core features, enhancing customer satisfaction and operational efficiency.

## Education

- Computer Programming — University of California, Berkeley
- BGS — University of Michigan

## FAQ

### What does Steve do now?

Steve is Head of Product Strategy at Mabbly.ai. He defines go-to-market, fundraising, pricing, and roadmap strategies for a new AI-driven sales and marketing platform that uses AI signal polling and contextual message generation.

### What are Steve’s core professional strengths?

Steve’s strongest areas are 0→1 SaaS strategy, product strategy, roadmapping, go-to-market planning, hands-on AI prototyping, product-market-fit work, and leading cross-functional product and engineering efforts. He has experience in startups and intrapreneurial work within large enterprises, as well as business development, sales, strategic partnerships, and customer success.

### How does Steve use AI at Mabbly.ai?

At Mabbly.ai, Steve uses Claude Code to build prototypes, customer flows, and dynamic-pricing tools in Node.js and Rust. He also builds skills, agentic workflows, and MCP definitions and capabilities, and uses Claude Cowork and Claude Code to automate the product operating model across tools for sales, leadership, and engineering needs.

### What AI capabilities does Steve bring?

Steve works hands-on with AI and ML across strategy, roadmapping, UX, requirements, prototyping, and production-readiness considerations. His AI toolkit includes prompt engineering, retrieval-augmented generation, agentic workflows, fine-tuning, model inference, guardrails, observability, governance, Claude Skills, Vertex AI, Anthropic Claude, and MCP.

### What did Steve accomplish at Amazon Lab126?

At Amazon Lab126, Steve managed the certification and launch of YouTube, YouTube TV, and YouTube Kids on Fire TV. He was a product lead on cross-functional teams in a joint venture with Google, focused on seamless integration across devices, and managed all aspects of the Fire TV Appstore product. The Fire TV work brought YouTube to a platform with more than 30 million monthly active users.

### What did Steve accomplish as founder of Customer Mobile?

Steve founded Customer Mobile and served as Founder, General Manager, and Vice President of Product. He built and scaled a 0→1 SaaS point-of-sale platform that transformed display devices into promotional tools, grew the company to $10 million in annual recurring revenue and 34 staff, and led it to acquisition by Smith Micro as the basis for its ViewSpot offering.

### How broadly was Customer Mobile deployed?

Steve led deployment of Customer Mobile’s SaaS platform to more than 15,000 retail locations across four continents. Its partners included Verizon, AT&T, and T-Mobile in the United States and Orange, Telcel, Claro, and Lime internationally.

### What did Steve do at Desktop Health?

As Executive Director of Product Strategy at Desktop Health, Steve defined and executed the 0→1 product and business strategy for a healthcare SaaS solution focused on 3D printing medical devices. He collaborated on business planning and venture-capital funding efforts, and defined and built version 1.0 clinical workflows, lab integrations, and printer and fulfillment stages.

### What did Steve accomplish at Endear Health?

At Endear Health, Steve led product strategy and UX design for a health and wellness SaaS platform. He prioritized insurer capabilities for personalized member communications that increased completion rates for preventive screenings and care options, supported improved health outcomes, increased partner Star ratings, and reduced utilization. His work included custom APIs, FHIR, eligibility, claims, prior-authorization, and Epic/EHR data integrations.

### What was Steve’s role at MotiSpark?

Steve advised MotiSpark on product strategy, value proposition, and feature development to pursue product-market fit. He optimized data and analytics strategy to attract customers and investors, focused on engagement and measurable health-outcome improvement, and aligned product development with market needs to increase customer engagement.

### What did Steve do at Lottery.com?

At Lottery.com, operating as AutoLotto, Inc., Steve led the full product lifecycle for a mobile lottery-ticket platform. He improved data tracking and visualization for customer-behavior and financial-KPI insight, and integrated complex payment systems while supporting gaming-regulation compliance and user trust.

### What did Steve do at Syncables?

As Vice President of Mobile Product at Syncables, Steve restructured mobile product strategy to launch Customer Mobile as a separate entity. He streamlined development and deployment, restored short-term profitability, simplified processes for preload partners, and focused the roadmap on core features to improve customer satisfaction and operational efficiency.

### What is Steve’s work with GammaLex AI Inc?

At GammaLex AI Inc, Steve advises an early-stage company building context infrastructure that verifies whether AI agents have sufficient, permitted information before acting. He defined funding strategy, north star and product-market-fit work, and roadmap development guided pitch-deck, positioning, messaging, and grant-proposal work for energy, utility, and data-center programs and shaped the READY/WARN/BLOCK context-readiness model. The model uses findings such as missing, conflicting, changed, uncertain, and out-of-bounds context to determine whether an agent should proceed, proceed with caveats, or stop. Steve also advised on SDK, API, and MCP developer-surface strategy for requesting context, inspecting context packages, retrieving evidence, and replaying prior runs against current data.

### What media and entertainment experience does Steve have?

Steve built a music-streaming division from scratch and has navigated complex stakeholder relationships with music-label executives and board members. During streaming’s piracy crisis, he worked through board resistance and learned the importance of winning stakeholder buy-in early.

### What is Steve’s health-tech experience?

Steve led the vision for an mHealth application that achieved more than 50% engagement and a 4.5-star rating. His health-tech work also includes healthcare SaaS strategy, clinical workflows, medical and dental 3D-printing solutions, health insurance, Medicare Advantage, clinical development, clinical data management, and healthcare information technology.

### What is Steve’s education and AI/ML certification?

Steve holds a BGS from the University of Michigan and studied Computer Programming at the University of California, Berkeley. He is certified in AI/ML Product Management through Duke University’s Pratt School of Engineering.

### How does Steve work with engineering teams?

Steve codes prototypes and works at the intersection of product and engineering, including building LLM agents, MCP capabilities, and workflow engines. He creates prototypes and manages handoffs to engineering teams, learns new markets and product segments quickly, identifies problems proactively, implements fixes, and creates processes intended to prevent recurrence.

### What technology and product domains has Steve worked in?

Steve’s experience includes Node.js, Rust, coding, cross-platform development, software development, enterprise software, SaaS development, mobile applications, mobile devices, mobile technology, e-commerce, mobile payments, payment-card processing, analytics, business intelligence, data analysis, data mining, integrations, digital media, new media, mobile advertising, online advertising, online marketing, digital marketing, social media, social-media marketing, and wireless products.

### What product, business, and leadership disciplines does Steve bring?

Steve’s product and leadership capabilities include product management, product strategy, product development, product marketing, product roadmapping, technology roadmapping, strategic roadmaps, UX research, user research, user-experience testing, user-interface and GUI design, user-experience design, content strategy, go-to-market strategy, business planning, strategic planning, business strategy, digital strategy, business development, new-business development, contract negotiation, venture capital, startup consulting, startup ventures, entrepreneurship, creative entrepreneurship, strategic hiring, operations management, program management, project management, Agile methodologies, Agile application development, Agile leadership, executive management, team leadership, team management, and cross-functional and cross-cultural collaboration.

## Links

- LinkedIn: https://www.linkedin.com/in/rosewarne

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