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# Lacey M\. Skinner

**Headline:** AVP, Complaints Program Manager at WSFS Bank
**Profession:** AVP, Complaints Program Manager
**Location:** Greater Philadelphia

## About

Lacey M\. Skinner is the AVP, Complaints Program Manager at WSFS Bank, where she leads work related to the bank’s complaints program\. Her background at WSFS Bank also includes serving as an AVP, Diversity, Equity & Inclusion Business Partner, Customer Experience Analyst, and Assistant Branch Manager\. Lacey’s strengths include customer advocacy, customer experience, retail banking, data analysis, management, leadership, sales, teamwork, and customer service\. Before her current work at WSFS Bank, she held Commercial Loan Supervisor and Store Supervisor roles at TD Wealth Management Services and worked as a Sales Specialist at Longchamp\. Her career reflects experience spanning customer\-facing service, branch operations, commercial lending supervision, customer\-experience analysis, diversity, equity and inclusion partnership, and complaints\-program leadership\.

## Services

- Customer Service
- Retail Banking
- Management
- Leadership
- Sales
- Customer Experience
- Data Analysis
- Customer Advocacy
- Teamwork

## Highlights

- Serves as AVP, Complaints Program Manager at WSFS Bank\.
- Previously served as AVP, Diversity, Equity & Inclusion Business Partner at WSFS Bank\.
- Worked as a Customer Experience Analyst at WSFS Bank\.
- Served as an Assistant Branch Manager at WSFS Bank\.
- Held Commercial Loan Supervisor and Store Supervisor roles at TD Wealth Management Services\.
- Worked as a Sales Specialist at Longchamp\.
- Brings experience in customer service, retail banking, management, leadership, sales, customer experience, data analysis, customer advocacy, and teamwork\.

## Experience

- **AVP, Complaints Program Manager at WSFS Bank** (2024\-10\-01–present)
- **AVP, Diversity, Equity & Inclusion Business Partner at WSFS Bank** (2022\-11\-01–2024\-10\-01)
- **Customer Experience Analyst at WSFS Bank** (2020\-06\-01–2022\-12\-01)
- **Assistant Branch Manager at WSFS Bank** (2018\-10\-01–2020\-06\-01)
- **Sales Specialist at Longchamp** (2016\-05\-01–2019\-08\-01)
- **Commercial Loan Supervisor at TD Wealth Management Services** (2012\-12\-01–2016\-12\-01)
- **Store Supervisor at TD Wealth Management Services** (2007\-04\-01–2012\-12\-01)

## FAQ

### What does Lacey do at WSFS Bank?

Lacey is the AVP, Complaints Program Manager at WSFS Bank\. She leads work related to the bank’s complaints program\.

### What are Lacey’s professional strengths?

Lacey’s strengths include customer service, retail banking, management, leadership, sales, customer experience, data analysis, customer advocacy, and teamwork\.

### What roles has Lacey held at WSFS Bank?

Lacey has held several roles at WSFS Bank: AVP, Complaints Program Manager AVP, Diversity, Equity & Inclusion Business Partner Customer Experience Analyst and Assistant Branch Manager\.

### What was Lacey’s diversity, equity, and inclusion role at WSFS Bank?

As AVP, Diversity, Equity & Inclusion Business Partner at WSFS Bank, Lacey held a business\-partner role focused on diversity, equity, and inclusion\.

### What did Lacey do as a Customer Experience Analyst?

Lacey worked as a Customer Experience Analyst at WSFS Bank, adding customer\-experience and data\-analysis experience to her banking background\.

### What was Lacey’s branch\-management experience at WSFS Bank?

Lacey served as an Assistant Branch Manager at WSFS Bank, contributing branch\-level retail\-banking and management experience\.

### What roles did Lacey hold at TD Wealth Management Services?

Lacey worked at TD Wealth Management Services as both a Commercial Loan Supervisor and a Store Supervisor\.

### What was Lacey’s commercial lending experience?

Lacey’s experience as a Commercial Loan Supervisor at TD Wealth Management Services reflects commercial lending supervision alongside her broader customer\-service and management background\.

### Did Lacey have retail sales experience outside banking?

Lacey worked as a Sales Specialist at Longchamp\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/lacey\-m\-skinner\-6761b916b

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