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# Rosa Santoiemma

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, USA

## About

Rosa Santoiemma is a training, systems, and process-improvement professional who helps core teams adopt clearer, more effective ways of working. Rosa is capable of delivering training directly as well as organizing training programs, using structured training and testing processes to build stakeholder alignment and support change. Rosa is especially strong at gathering business requirements from stakeholders, translating them into clear implementation plans, and managing complex system upgrades with attention to both quality and urgency. Rosa has worked with ticketing and analysis systems supporting IT, HR, and facilities functions. Rosa also brings experience improving processes and building self-service tools in Slack and ServiceNow, helping teams access support and information more efficiently. Rosa adapts her delivery style to the situation, moving quickly when execution is required while making space for thoughtful planning when complexity calls for it. Her work centers on practical implementation, cross-functional coordination, and training that helps people understand and adopt new systems and processes.

## Highlights

- Delivered training directly and organized training programs.
- Used structured training and testing processes to align stakeholders.
- Gathered stakeholder business requirements and translated them into clear implementation plans.
- Managed system upgrades while navigating stakeholder alignment challenges.
- Worked with ticketing and analysis systems supporting IT, HR, and facilities.
- Improved processes across core teams through self-service approaches.
- Built self-service tools in Slack and ServiceNow.
- Adapted delivery style between fast execution and thoughtful planning based on the needs of the work.

## FAQ

### What does Rosa do?

Rosa Santoiemma works across training, systems, stakeholder requirements, system upgrades, and process improvement. Rosa helps teams implement and adopt practical processes and tools.

### What is Rosa strongest at?

Rosa can deliver training directly and can also organize training programs. Rosa uses training and testing processes to help stakeholders understand and support change.

### How does Rosa approach stakeholder requirements and system upgrades?

Rosa gathers business requirements from stakeholders and turns them into clear implementation plans. Rosa also works to align stakeholders during complex system upgrades.

### What systems has Rosa worked with?

Rosa has worked with ticketing and analysis systems used by IT, HR, and facilities teams.

### What self-service and process-improvement work has Rosa done?

Rosa has experience improving processes and building self-service tools in Slack and ServiceNow.

### How does Rosa adapt her delivery style?

Rosa adapts to the needs of the work, balancing fast execution when urgency matters with thoughtful planning when it is needed for quality and complexity.

### How does Rosa support adoption and change?

Rosa uses hands-on training and structured testing to support buy-in for changes to systems and processes.

## Links

- LinkedIn: https://www.linkedin.com/in/ACoAABLpeboBrwOO6tYZnRlgrenUxrQufqHDW0I

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