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# Fatine Mamouni, MS

**Headline:** Project & Program Management Professional \| Cross\-Functional Delivery, Process Improvement & Business Operations \| CRM/ERP Systems & Digital Transformation\| English, Arabic & French
**Profession:** Project & Program Management Professional \| Cross\-Functional Delivery, Process Improvement & Business Operations \| CRM/ERP Systems & Digital Transformation\| Eng
**Location:** Washington DC\-Baltimore Area

## About

Fatine Mamouni, MS, is a project and program management professional focused on cross\-functional delivery, process improvement, business operations, CRM/ERP systems, and digital transformation\. She currently serves as Senior Operations Lead and Board Liaison at WORLDWIDE ERC \(WERC\), supporting operational coordination and executive\-facing engagement\. Her experience also includes Program & Project Manager and Business Operations Lead roles at MCI USA, Programs & Operations Specialist work at SHRM, and Senior Coordinator, Global Programs responsibilities at ATD\. Fatine’s strengths include operational planning, project coordination, daily operations, cross\-functional team leadership, stakeholder management, and executive communications\. She brings experience in CRM systems including Salesforce and HubSpot, as well as Agile and Scrum methodologies\. Her operational toolkit includes KPI development and tracking, reporting and dashboards, data analytics, budget management, vendor management, risk management, contract negotiation, organizational development, and business development consultancy\. Fatine works in English, Arabic, and French\.

## Services

- Team Coordination
- Business Development Consultancy
- Daily Operations
- Project Coordination
- Operational Planning
- Business Development
- Operations Management
- Contract Negotiation
- CRM Systems \(Salesforce
- HubSpot\)
- Agile and Scrum Methodologies
- Executive Communications
- Organizational Development
- KPI Development and Tracking
- Vendor Management
- Risk Management
- Budget Management
- Reporting and Dashboards
- Data Analytics
- Cross\-functional Team Leadership
- Stakeholder Management

## Highlights

- Serves as Senior Operations Lead and Board Liaison at WORLDWIDE ERC \(WERC\)\.
- Held Program & Project Manager and Business Operations Lead responsibilities at MCI USA\.
- Worked as a Programs & Operations Specialist at SHRM\.
- Served as Senior Coordinator, Global Programs at ATD\.
- Brings experience in cross\-functional delivery, process improvement, business operations, CRM/ERP systems, and digital transformation\.
- Uses Salesforce and HubSpot CRM systems\.
- Applies Agile and Scrum methodologies\.
- Develops and tracks KPIs and works with reporting, dashboards, and data analytics\.
- Has experience in vendor management, risk management, budget management, and contract negotiation\.
- Brings strengths in team coordination, operational planning, project coordination, cross\-functional team leadership, stakeholder management, and executive communications\.
- Works in English, Arabic, and French\.

## Experience

- **Senior Operations Lead / Board Liaison at WORLDWIDE ERC \(WERC\)** (2023\-01\-01–2026\-01\-01)
- **Program & Project Manager / Business Operations Lead at MCI USA** (2021\-01\-01–2023\-01\-01)
- **Programs & Operations Specialist at SHRM** (2019\-01\-01–2020\-01\-01)
- **Senior Coordinator, Global Programs at ATD** (2015\-01\-01–2019\-01\-01)

## FAQ

### What does Fatine do?

Fatine Mamouni, MS, is a project and program management professional specializing in cross\-functional delivery, process improvement, business operations, CRM/ERP systems, and digital transformation\.

### What is Fatine’s current role?

Fatine is Senior Operations Lead and Board Liaison at WORLDWIDE ERC \(WERC\)\.

### What does Fatine do at WORLDWIDE ERC \(WERC\)?

At WORLDWIDE ERC \(WERC\), Fatine serves as Senior Operations Lead and Board Liaison\.

### What was Fatine’s role at MCI USA?

Fatine served as Program & Project Manager and Business Operations Lead at MCI USA\.

### What was Fatine’s role at SHRM?

Fatine worked as a Programs & Operations Specialist at SHRM\.

### What was Fatine’s role at ATD?

Fatine served as Senior Coordinator, Global Programs at ATD\.

### What are Fatine’s core operational and delivery strengths?

Fatine’s strengths include team coordination, project coordination, operational planning, daily operations, operations management, cross\-functional team leadership, stakeholder management, and executive communications\.

### What systems does Fatine work with?

Fatine has experience with Salesforce and HubSpot CRM systems, as well as CRM/ERP systems in the context of business operations and digital transformation\.

### Does Fatine work with Agile and Scrum methodologies?

Fatine has experience with Agile and Scrum methodologies\.

### What reporting and analytics capabilities does Fatine have?

Fatine’s experience includes KPI development and tracking, reporting and dashboards, and data analytics\.

### What management disciplines does Fatine bring to operations work?

Fatine’s operational experience includes vendor management, risk management, budget management, and contract negotiation\.

### Does Fatine have business and organizational development experience?

Fatine has experience in business development, business development consultancy, and organizational development\.

### What languages does Fatine speak?

Fatine works in English, Arabic, and French\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/fatinemamouni

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