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# Maureen Geisler

**Headline:** Professional profile
**Location:** New York, NY, USA

## About

Maureen Geisler is a customer success professional with experience in an AI training startup and a higher\-education assessment software company\. She is strongest at building customer\-focused operations where a business has an unmet need: identifying organizational gaps, turning customer feedback into practical solutions, and managing the full client lifecycle from onboarding through renewal\. At Assessed, Maureen moved from sales into customer success after recognizing the need for a dedicated CS function\. She designed and implemented the customer lifecycle program from the ground up, built the function from zero, and grew the team to four people including herself\. Maureen also brings leadership experience across operations management, business ownership, and team direction in multiple settings\. Her work includes balancing the specialized requirements of VIP clients with scalable company processes, personally rescuing a complex client rollout, and using community\-building to re\-engage at\-risk customers\. Maureen is open to both individual\-contributor and leadership paths and is comfortable directing teams as well as working directly with customers\.

## Highlights

- Created and scaled the customer success function from zero at Assessed, growing the team to four people including Maureen\.
- Designed and implemented a full customer lifecycle program from scratch at a previous company\.
- Transitioned from sales to customer success after identifying an organizational need for the function\.
- Identified the need for a customer success team at Assessed through customer feedback\.
- Managed the full client lifecycle from onboarding through renewals\.
- Balanced custom VIP\-client needs with company processes\.
- Personally rescued a complex client rollout\.
- Built community that helped revive at\-risk customers\.
- Brought leadership experience in operations management, business ownership, and team direction across multiple contexts\.
- Worked in customer success for an AI training startup and a higher\-education assessment software company\.

## FAQ

### What does Maureen do?

Maureen works in customer success, with experience at an AI training startup and a higher\-education assessment software company\. Her work spans customer lifecycle design, onboarding, renewals, client relationship management, and customer success operations\.

### What are Maureen's core strengths?

Maureen is particularly strong at identifying organizational gaps, using customer feedback to propose solutions, and building customer success programs and teams from the ground up\. She also manages complex customer needs while preserving effective company processes\.

### What did Maureen accomplish at Assessed?

At Assessed, Maureen identified a need for a dedicated customer success team through customer feedback\. She transitioned from sales to customer success, created the function from zero, designed and implemented a full customer lifecycle program, and grew the team to four people including herself\.

### What experience does Maureen bring?

Maureen has worked in customer success for an AI training startup and a higher\-education assessment software company\. She also has leadership experience in operations management, business ownership, and team direction across multiple contexts\.

### How does Maureen manage customer relationships?

Maureen has experience managing the complete client lifecycle, from onboarding through renewals\. She has also balanced custom VIP\-client requirements with the processes needed to operate effectively as a company\.

### What experience does Maureen have with complex or at\-risk customers?

Maureen has personally rescued a complex client rollout\. She has also built community to help revive relationships with at\-risk customers\.

### Is Maureen interested in leadership or individual\-contributor roles?

Maureen is open to both individual\-contributor and leadership roles\. She has directed teams previously and is comfortable either leading a team or working directly with customers as an individual contributor\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/maureengeisler

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