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# Craig Hartwig

**Headline:** Director \- Professional Services at Vision Solutions
**Profession:** Director \- Professional Services
**Location:** Mount Dora, Florida, United States

## About

Craig Hartwig is Director of Professional Services at Vision Solutions\. He brings more than 25 years of experience in customer success and account management, with a focus on helping customers address complex technical needs and realize expansion opportunities\. Craig is experienced in designing and selling solutions for disaster recovery, infrastructure modernization, and high\-availability environments, including IBM i software and cross\-platform Windows and AIX environments\. He has managed accounts ranging from SMB customers to enterprise organizations across diverse industries\. Craig’s strengths include identifying customer pain points, shaping tailored solutions, and retaining end\-to\-end ownership from the initial engagement through implementation and the full upsell sales cycle\. His experience includes turning disaster\-recovery requirements into modernization initiatives designed to support zero\-downtime operations\. After a layoff, Craig proactively built a consulting practice\. He is seeking a stable opportunity with comprehensive benefits where he can apply his deep customer expertise, and he is flexible regarding remote or hybrid work, with a preference for a hybrid role in Orlando\.

## Highlights

- Serves as Director of Professional Services at Vision Solutions\.
- Brings more than 25 years of experience in customer success and account management\.
- Designs and sells complex technical solutions for disaster recovery and infrastructure modernization\.
- Has deep expertise in IBM i high\-availability software\.
- Works across cross\-platform environments, including Windows and AIX\.
- Managed accounts spanning SMB through enterprise customers across diverse industries\.
- Owns customer engagements end to end, from initial engagement through implementation\.
- Identifies expansion opportunities from customer pain points and designs tailored solutions\.
- Owns the full sales cycle for upsells\.
- Helped position disaster recovery as a modernization initiative supporting zero\-downtime operations\.
- Proactively built a consulting practice after a layoff\.

## Experience

- **Director \- Professional Services at Vision Solutions**

## FAQ

### What does Craig do?

Craig Hartwig is Director of Professional Services at Vision Solutions\. He has more than 25 years of experience in customer success and account management\.

### What are Craig’s core strengths?

Craig is strongest at owning customer relationships and expansion opportunities end to end\. He identifies customer pain points, designs solutions, manages the sales cycle for upsells, and remains involved through implementation\.

### What types of technical solutions has Craig designed and sold?

Craig has experience designing and selling complex technical solutions, including disaster recovery and infrastructure modernization initiatives\.

### What is Craig’s experience with IBM i, Windows, and AIX?

Craig has deep expertise in IBM i high\-availability software and in cross\-platform environments that include Windows and AIX\.

### What types of accounts has Craig managed?

Craig has managed accounts across the full market range, from SMB customers to enterprise organizations, and across diverse industries\.

### How has Craig approached disaster recovery and modernization?

Craig has helped turn disaster\-recovery needs into modernization initiatives intended to support zero\-downtime operations\.

### How does Craig approach upsells and account expansion?

Craig owns expansion sales from identifying the opportunity and designing the solution through the full upsell sales cycle and implementation\.

### What did Craig do after a layoff?

After a layoff, Craig proactively built a consulting practice\.

### What is Craig looking for in his next opportunity?

Craig is looking for stability and comprehensive benefits while applying the customer expertise he has developed over 25 years\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAAHzRD0BcCIDP5sVC7yHOyztM2pbJjTdjOk

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