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# Marlin Fields

**Headline:** Customer Success
**Profession:** Client Success Manager
**Location:** Shawnee, Kansas, United States

## About

Marlin Fields is a Client Success Manager at Outcomes®, focused on customer success, retention, expansion strategy, and customer advocacy\. Marlin owns expansion conversations and partners with sales teams to execute growth plans while managing customer relationships across all customer tiers\. Marlin is strongest at building alignment among stakeholders ranging from system administrators to C\-suite executives, connecting adoption, ROI, and strategic business outcomes\. At Outcomes®, Marlin has helped rescue an at\-risk account by resetting expectations, coordinating internal teams, addressing root causes, and driving an expansion strategy\. Marlin also has experience diagnosing adoption issues through structured escalation and converting RFP\-related risk into a three\-year renewal\. Previously, Marlin worked in Enterprise Customer Success at Shiftmed\. Across these roles, Marlin has conducted customer cadence calls, retained a book of business, and guided customers through renewals and growth opportunities\.

## Highlights

- Owns customer expansion strategy and expansion conversations, partnering with sales teams for execution\.
- Saved an at\-risk account by resetting expectations, coordinating teams, addressing root causes, and driving an expansion strategy\.
- Engages stakeholders from system administrators to C\-suite executives to support ROI and strategic alignment\.
- Manages customer relationships, conducts cadence calls, and retains a book of business across all customer tiers\.
- Diagnoses adoption issues through structured escalation\.
- Converted RFP\-related risk into a three\-year renewal\.
- Serves as a Client Success Manager at Outcomes®\.
- Previously worked in Enterprise Customer Success at Shiftmed\.

## Experience

- **Client Success Manager at Outcomes®** (2026\-01\-01–present)
- **Enterprise Customer Success at Shiftmed**

## FAQ

### What does Marlin do?

Marlin Fields is a Client Success Manager at Outcomes®, where Marlin manages customer relationships, supports retention and expansion, and partners with sales teams to execute growth plans\.

### How does Marlin approach customer expansion?

Marlin owns customer expansion strategy and leads expansion conversations, then works with sales teams to support execution\.

### How does Marlin work with customer stakeholders?

Marlin engages stakeholders from system administrators through C\-suite executives, with a focus on demonstrating ROI and aligning customer activity to strategic outcomes\.

### What is Marlin’s customer relationship\-management experience?

Marlin manages customer relationships across all customer tiers, conducts cadence calls, and works to retain Marlin’s book of business\.

### How has Marlin handled an at\-risk customer account?

Marlin saved an at\-risk account by resetting expectations, coordinating teams, identifying and addressing root causes, and driving an expansion strategy\.

### How does Marlin address customer adoption issues?

Marlin uses structured escalation to diagnose adoption issues and help customers move toward desired outcomes\.

### What renewal accomplishment has Marlin achieved?

Marlin converted RFP\-related risk into a three\-year renewal\.

### What is Marlin’s current role at Outcomes®?

Marlin is a Client Success Manager at Outcomes®\.

### What was Marlin’s role at Shiftmed?

Marlin previously worked in Enterprise Customer Success at Shiftmed\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/marlin\-fields\-6aaa0435a

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