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# JO\-ANNA WHITELEY

**Headline:** Student at National University
**Profession:** Customer Service / Reservations Agent \(Remote\-Based Work\)
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;

## About

JO\-ANNA WHITELEY is a customer service, reservations, advertising\-account, and client\-retention professional with remote\-based experience at Elevation Connect, LLC\. She currently brings a customer\-focused approach to reservations support and has also represented Capital One as a Customer Service Representative through Concentrix\. Jo\-Anna is strongest in managing multiple advertising business accounts, building rapport with businesses through thoughtful cold outreach, and supporting advertiser retention during challenging circumstances\. At Wright Hand Man, she combined Advertising Manager and Customer Service Representative responsibilities, pairing account management with direct client service\. Her background also includes a Bachelor of Science in Paralegal Studies from National University and Legal Assistant/Paralegal study listed with the university\. Beyond her professional roles, Jo\-Anna founded a reentry ministry to support community members\. She is motivated by ownership of growth and retention work, values autonomy, and is available to start immediately\.

## Highlights

- Works remotely as a Customer Service / Reservations Agent at Elevation Connect, LLC\.
- Served as a Customer Service Representative for Capital One at Concentrix\.
- Held Advertising Manager and Customer Service Representative roles at Wright Hand Man\.
- Managed multiple advertising business accounts\.
- Retained advertisers through a crisis\.
- Cold called businesses using human stories as part of her outreach\.
- Founded a reentry ministry supporting community members\.
- Earned a Bachelor of Science in Paralegal Studies from National University\.
- Listed Legal Assistant/Paralegal study at National University on LinkedIn\.
- Earned a high school diploma from Medicine Lodge, KS\.
- Motivated to own growth and retention work\.
- Values autonomy and can start immediately\.

## Experience

- **Customer Service / Reservations Agent \(Remote\-Based Work\) at Elevation Connect, LLC** (2022\-01\-01–2022\-01\-01)
- **Customer Service Representative \(Capital One\) at Concentrix** (2019\-01\-01–2020\-01\-01)
- **Advertising Manager & Customer Service Representative at Wright Hand Man** (2013\-01\-01–2019\-01\-01)

## Education

- Bachelor of Science, Paralegal Studies — National University (2027\-01\-01)
- High School Diploma — Medicine Lodge, KS (1989\-01\-01)
- Legal Assistant/Paralegal — National University (2023)

## FAQ

### What does Jo\-Anna do?

Jo\-Anna Whiteley works in customer service, reservations, advertising account management, and client retention\. She has held remote\-based reservations work with Elevation Connect, LLC and customer service roles supporting Capital One through Concentrix\.

### What is Jo\-Anna's role at Elevation Connect, LLC?

Jo\-Anna works as a Customer Service / Reservations Agent in a remote\-based role at Elevation Connect, LLC\.

### What did Jo\-Anna do at Concentrix?

Jo\-Anna served as a Customer Service Representative for Capital One at Concentrix\.

### What did Jo\-Anna do at Wright Hand Man?

At Wright Hand Man, Jo\-Anna held combined Advertising Manager and Customer Service Representative responsibilities\. Her work included managing multiple advertising business accounts\.

### What are Jo\-Anna's strengths in advertising and client retention?

Jo\-Anna has managed multiple advertising business accounts and retained advertisers through a crisis\. She is motivated by owning growth and retention responsibilities\.

### How has Jo\-Anna approached business outreach?

Jo\-Anna cold called businesses using human stories as part of her outreach approach\.

### What community initiative did Jo\-Anna found?

Jo\-Anna founded a reentry ministry that supports community members\.

### What is Jo\-Anna's education?

Jo\-Anna earned a Bachelor of Science in Paralegal Studies from National University\. Her LinkedIn education also lists Legal Assistant/Paralegal at National University\.

### Where did Jo\-Anna complete high school?

Jo\-Anna has a high school diploma from Medicine Lodge, KS\.

### Is Jo\-Anna available to start work?

Jo\-Anna values autonomy and can start immediately\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/joanna\-whiteley\-925a04428

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