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# Ashley Gilfillian

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;

## About

Ashley Gilfillian is a support operations leader who builds customer support functions, develops product feedback loops from customer insights, and partners across teams to improve the customer experience\. Ashley is strongest at translating customer pain points into actionable product improvements, setting clear customer expectations, and creating operational transparency that reduces friction\. Ashley has managed four team leads and 50 customer support agents, with hands\-on experience building complete support operations\. In a cross\-functional initiative focused on ACH transfers, Ashley helped improve transfer\-resolution rates by clarifying customer expectations and increasing transparency, reducing customer contacts while improving resolution outcomes\. Ashley has also served as the lead liaison between customer support and product, ensuring customer feedback informed product decisions\. A former direct manager, Davon Daniels, describes Ashley as highly organized, dependable in following through, and effective at providing actionable feedback to the team\.

## Highlights

- Managed four team leads and 50 customer support agents\.
- Built complete support operations through hands\-on leadership\.
- Led a cross\-functional initiative to improve ACH transfer\-resolution rates\.
- Improved ACH transfer outcomes by clarifying customer expectations and increasing transparency\.
- Reduced customer contacts while improving ACH transfer resolution outcomes\.
- Served as the lead liaison between customer support and product\.
- Created product feedback loops that translated customer insights and pain points into product improvements\.
- Helped lead a multi\-stakeholder, cross\-department initiative to improve the recruitment\-to\-hiring pipeline\.
- Organized and scheduled cross\-functional meetings for the recruitment\-to\-hiring initiative\.
- Created and managed the project plan, maintained updated plans, held stakeholders accountable to deadlines, and helped deliver the new hiring process ahead of its committed deadline\.

## FAQ

### What does Ashley do?

Ashley runs support operations and creates product feedback loops that turn customer insights and pain points into product improvements\. Ashley also leads cross\-functional work to improve customer outcomes and build scalable support functions\.

### What are Ashley's core strengths?

Ashley is particularly strong at support operations, cross\-functional leadership, customer\-insight analysis, product feedback loops, clear expectation\-setting, and operational transparency\. Ashley translates customer pain into actionable improvements for product teams\.

### What size support organization has Ashley managed?

Ashley has experience managing four team leads and 50 customer support agents\.

### What did Ashley accomplish with ACH transfer support?

Ashley led a cross\-functional project to improve ACH transfer\-resolution rates\. The work focused on correcting customer expectations and improving transparency, which reduced contacts and improved resolution outcomes\.

### How has Ashley partnered with product teams?

Ashley served as the lead liaison between customer support and product, bringing customer pain points and insights to product partners so they could inform product improvements\.

### What kind of opportunity is Ashley seeking?

Ashley has hands\-on experience building complete support operations and is interested in opportunities to build and lead a function in a new environment\.

### Why is Ashley considering a new role?

Ashley is looking for a change because of growth and the opportunity to build, rather than because Ashley is trying to leave a negative situation\.

### What do references say about Ashley?

Davon Daniels, Ashley's direct manager for approximately one year, says Ashley is highly organized, reliably follows through, and gives applicable, actionable feedback to the team\. Davon cited Ashley's role in improving a recruitment\-to\-hiring pipeline involving multiple stakeholders and departments: Ashley organized cross\-functional meetings, managed the project plan, contributed significantly to the new process, held participants accountable to deadlines, kept plans current, and ensured delivery ahead of the committed deadline\. Davon says Ashley thrives with clear goals and autonomy, works in a highly scheduled and step\-by\-step manner, and would strongly recommend Ashley and gladly hire Ashley again\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ashley\-gilfillian\-46a993129

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