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# Jozefina Shllaku

**Headline:** SENIOR PROJECT MANAGER \| TECHNICAL IMPLEMENTATION LEADER \|  DIGITAL TRANSFORMATION \| HEALTHCARE TECHNOLOGY \| AI\-ENABLED  DELIVERY
**Profession:** Technical Implementation Manager
**Location:** Yonkers, New York, United States

## About

Jozefina Shllaku is a PMP\-certified Senior Project Manager and Technical Implementation Leader focused on digital transformation, healthcare technology, and AI\-enabled delivery\. She leads complex enterprise portfolios and cross\-functional implementations, using Agile, Scrum, Waterfall, and hybrid methodologies to strengthen operational efficiency and deliver high\-impact business solutions\. Jozefina is particularly strong in executive stakeholder management, implementation governance, systems integration, risk management, organizational change management, and PMO process development\. She brings a structured approach to problem\-solving, combining stakeholder engagement, clear documentation, and attention to workflow friction that could affect adoption\. For Highmark, Jozefina led a healthcare product implementation requiring coordination across stakeholders\. She can build new processes and structures from the ground up, tailor rollouts to stakeholder needs, and remain engaged through post\-launch cleanup\. Her technical delivery toolkit includes ServiceNow, SQL, Tableau, Azure DevOps Services, Jira, Microsoft Copilot, and ChatGPT\. Jozefina is seeking an opportunity with broader ownership and measurable impact\.

## Services

- ServiceNow
- SQL
- Resource Management
- Tableau
- Portfolio Management
- Scrum
- Agile Methodologies
- Microsoft Copilot
- Waterfall Project Management
- Stakeholder Management
- Azure DevOps Services
- Change Management
- System Integration
- Jira
- Digital Transformation
- ChatGPT
- Risk Management
- Technology Management
- Programme Office
- Information Systems Project Management
- Technical Project Leadership
- Technical Leadership

## Highlights

- Led a healthcare product implementation for Highmark, coordinating across stakeholders\.
- Manages complex enterprise portfolios and cross\-functional technical implementations\.
- Uses Agile, Scrum, Waterfall, and hybrid methodologies for project delivery\.
- Builds new processes and operating structures from scratch\.
- Applies implementation governance, PMO processes, systems integration, risk management, and organizational change management to delivery work\.
- Delivers AI\-enabled business solutions focused on operational efficiency and high impact\.
- Uses structured problem\-solving, stakeholder engagement, and documentation to address implementation challenges\.
- Identifies workflow friction that could undermine adoption and tailors rollouts to stakeholder needs\.
- Maintains follow\-through through post\-launch cleanup\.
- PMP\-certified Senior Project Manager and Technical Implementation Leader\.

## FAQ

### What does Jozefina do?

Jozefina is a PMP\-certified Senior Project Manager and Technical Implementation Leader\. Her work focuses on digital transformation, healthcare technology, AI\-enabled delivery, enterprise portfolio management, and cross\-functional technical implementation\.

### What are Jozefina’s core strengths?

Jozefina is strongest in executive stakeholder management, implementation governance, stakeholder alignment, cross\-functional problem\-solving, systems integration, risk management, organizational change management, and structured delivery planning\. She uses stakeholder engagement and documentation to address problems and support adoption\.

### What did Jozefina do for Highmark?

Jozefina led a healthcare product implementation for Highmark\. The work involved coordinating across stakeholders to support the implementation\.

### What delivery methodologies does Jozefina use?

Jozefina has experience managing complex enterprise portfolios and delivering projects through Agile, Scrum, Waterfall, and hybrid methodologies\. She also has experience with project delivery, PMO processes, and cross\-functional implementation\.

### How does Jozefina approach implementation and change?

Jozefina can build new processes and structures from scratch\. She identifies workflow friction before it affects adoption, tailors rollouts to stakeholder needs, and stays engaged through post\-launch cleanup\.

### What tools and technical capabilities does Jozefina bring?

Jozefina’s technical and delivery tools include ServiceNow, SQL, Tableau, Azure DevOps Services, Jira, Microsoft Copilot, and ChatGPT\. Her related capabilities include resource management, portfolio management, programme office work, information systems project management, technology management, technical project leadership, and technical leadership\.

### What certification does Jozefina hold?

Jozefina holds the Project Management Professional certification\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/jozefina\-shllaku\-060778418

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