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# Caroline Rosas

**Headline:** Professional profile
**Location:** Boston, MA, USA

## About

Caroline Rosas is a customer success professional whose most recent role was at NetApp before a July layoff\. She has held customer success positions ranging from customer success manager and senior customer success manager to team lead, regional manager, and individual contributor\. Caroline’s strengths include advocating for customer business needs, translating those needs into tailored success plans, and aligning sales teams through revenue\-based business cases\. She has managed a portfolio of 40 enterprise accounts across the healthcare, legal, and manufacturing sectors, serving customers with 20,000 to 50,000 employees and $3\.5 million to $10 million in revenue\. Caroline uses a tiered account\-management model, providing white\-glove service and biweekly meetings for top\-tier accounts\. She has also used a 30% revenue case to win sales alignment and has turned customer frustration into cybersecurity growth\. Caroline wants to earn expanded leadership scope by first understanding the business context rather than managing people immediately\.

## Highlights

- Most recently worked at NetApp before a July layoff\.
- Managed a portfolio of 40 enterprise accounts across healthcare, legal, and manufacturing\.
- Managed enterprise customers with 20,000 to 50,000 employees and $3\.5 million to $10 million in revenue\.
- Held customer success roles including individual contributor, customer success manager, senior customer success manager, team lead, and regional manager\.
- Built customer success plans around customers’ business needs as a strong customer advocate\.
- Aligned sales teams with customer needs through revenue\-based business cases\.
- Used a 30% revenue case to win sales alignment\.
- Applied a tiered account\-management approach, with white\-glove service and biweekly meetings for top\-tier accounts\.
- Turned customer frustration into cybersecurity growth\.
- Seeks to earn leadership scope through understanding business context before managing people\.

## FAQ

### What does Caroline do?

Caroline Rosas is a customer success professional with experience in individual\-contributor, customer success manager, senior customer success manager, team\-lead, and regional\-manager roles\. Her most recent role was at NetApp before a July layoff\.

### Where did Caroline most recently work?

Caroline most recently worked at NetApp before a July layoff\.

### Which industries has Caroline supported?

Caroline has worked with customers in the healthcare, legal, and manufacturing industries\.

### How many enterprise accounts has Caroline managed?

Caroline managed a portfolio of 40 enterprise accounts across healthcare, legal, and manufacturing\.

### What size enterprise customers has Caroline managed?

Caroline has managed enterprise customers with 20,000 to 50,000 employees and $3\.5 million to $10 million in revenue\.

### What are Caroline’s customer\-success strengths?

Caroline is a strong customer advocate who prioritizes customers’ business needs and builds success plans around those needs\.

### How does Caroline work with sales teams?

Caroline aligns sales teams with customer needs by developing revenue\-based business cases\. She used a 30% revenue case to win sales alignment\.

### How does Caroline tier and manage accounts?

Caroline uses a tiered account\-management approach\. Her top\-tier accounts receive white\-glove service and biweekly meetings\.

### What customer success roles has Caroline held?

Caroline has held customer success roles as an individual contributor, customer success manager, senior customer success manager, team lead, and regional manager\.

### What notable customer\-growth work has Caroline done?

Caroline has turned customer frustration into cybersecurity growth\.

### How does Caroline approach leadership growth?

Caroline wants to earn leadership scope by first understanding the business context, rather than managing people on day one\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/caroline\-rosas\-6b42827

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