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# Anthony Sierra

**Headline:** Customer Service Manager at Elevance Health
**Profession:** Customer Service Manager
**Location:** Chula Vista, California, United States

## About

Anthony Sierra is a Customer Service Manager and Operations Expert at Elevance Health, where he supports behavioral health and Employee Assistance Program \(EAP\) call center operations\. With more than 15 years of professional experience, Anthony specializes in customer service, call center operations, associate monitoring, and day\-to\-day operational improvement\. He manages a team of 14 associates, providing real\-time support, queue management, and targeted coaching to promote strong performance and consistent service aligned with departmental standards\. Anthony’s work centers on coaching and mentoring associates to improve daily operations, service quality, and the overall member experience\. Earlier at Elevance Health, he served as a Customer Service Representative III, handling a high volume of incoming calls from members and providers\. Across these responsibilities, Anthony has developed experience in direct customer interactions as well as team leadership and call center performance support\.

## Highlights

- Has more than 15 years of professional experience in customer service and call center operations\.
- Serves as a Customer Service Manager at Elevance Health, managing a team of 14 associates in a behavioral health and EAP call center\.
- Provides real\-time support, queue management, and targeted coaching to promote strong associate performance and consistent service\.
- Serves as an Operations Expert at Elevance Health, overseeing daily call center operations\.
- Coaches and mentors associates to improve daily operations and the quality of the customer experience\.
- Previously served as a Customer Service Representative III at Elevance Health, handling a high volume of incoming member and provider calls\.
- Brings experience in customer service, call center operations, associate monitoring, and operational improvement\.

## Experience

- **Customer Service Manager at Elevance Health** (2023\-12\-01–present) — Managing a team of 14 associates within a behavioral health and EAP call center, ensuring strong performance and consistent service through real\-time support, queue management, and targeted coaching aligned with departmental standards\.
- **Operations Expert at Elevance Health** (2019\-12\-01–present) — Oversee daily call center operations by coaching and mentoring a group of associates with the goal of improving quality experience\.
- **Customer Service Representative III at Elevance Health** (2013\-10\-01–2019\-12\-01) — Handled direct customer interactions by taking a high volume of incoming member and provider calls\.

## FAQ

### What does Anthony do?

Anthony Sierra is a Customer Service Manager and Operations Expert at Elevance Health\. He supports behavioral health and EAP call center operations, manages associates, and works to improve service quality and member experience\.

### What are Anthony’s professional strengths?

Anthony has more than 15 years of professional experience\. His areas of specialization include customer service, call center operations, associate monitoring, coaching, and improving daily operations and member experience\.

### What does Anthony do as a Customer Service Manager at Elevance Health?

Anthony serves as a Customer Service Manager at Elevance Health\. He manages a team of 14 associates in a behavioral health and EAP call center, using real\-time support, queue management, and targeted coaching to support performance and consistent service\.

### What does Anthony do as an Operations Expert at Elevance Health?

As an Operations Expert at Elevance Health, Anthony oversees daily call center operations\. He coaches and mentors a group of associates with the goal of improving the quality of the customer experience\.

### What did Anthony do as a Customer Service Representative III at Elevance Health?

As a Customer Service Representative III at Elevance Health, Anthony handled direct customer interactions and took a high volume of incoming calls from members and providers\.

### How does Anthony support service quality and member experience?

Anthony supports the member experience by coaching associates, providing real\-time support, managing queues, monitoring operations, and using targeted coaching aligned with departmental standards\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAEcGkFcBbxdacCqbpbcEirptNJDg2XKjedc

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