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# Matthew Ruder

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;

## About

Matthew Ruder is a customer success professional experienced in building customer success systems, workflows, and processes from the ground up\. He works across a customer success technology stack that includes Motion, Zapier, Civil AI, HubSpot, and other communication and CRM tools\. Matthew is particularly strong at connecting operational systems to customer\-facing work: he built an integrated workflow spanning calls, product feedback, CRM records, and customer communications that reduced CSM follow\-up time by more than 80%\. Matthew approaches tool adoption by identifying high\-performing internal champions and allowing clear team pain points to demonstrate the value of a new process or platform\. He also brings experience mentoring customer success team members and onboarding new hires\. Beyond standard CSM execution, Matthew enjoys strategic, forward\-looking work and building the operating foundations that help a customer success organization scale\. He is motivated by founding CSM opportunities where he can create processes rather than inherit established systems\. Matthew has worked in a remote\-first context and is eager to meet customers directly\.

## Highlights

- Built an integrated workflow connecting calls, product feedback, CRM, and customer communications, reducing CSM follow\-up time by more than 80%\.
- Experienced with the customer success technology stack, including Motion, Zapier, Civil AI, HubSpot, and communication and CRM tools\.
- Drives team tool adoption by identifying high\-performing champions and using clear pain points to establish the case for change\.
- Mentors customer success team members and onboards new hires\.
- Builds customer success processes from the ground up and pursues strategic, forward\-looking work beyond standard CSM execution\.
- Motivated by founding CSM opportunities to create operating processes rather than inherit established systems\.

## FAQ

### What does Matthew do?

Matthew Ruder is a customer success professional who builds customer success systems, workflows, and processes from the ground up\. He is interested in strategic work beyond standard CSM execution, including creating the operational foundations for a growing customer success function\.

### What customer success tools has Matthew used?

Matthew is experienced with Motion, Zapier, Civil AI, HubSpot, and a range of communication and CRM tools used in customer success work\.

### What workflow improvement did Matthew build?

Matthew built an integrated workflow connecting calls, product feedback, CRM information, and customer communications\. The workflow reduced CSM follow\-up time by more than 80%\.

### How does Matthew drive tool adoption across teams?

Matthew drives adoption by finding high\-performing internal champions and letting the team’s real pain points demonstrate why a tool or process is valuable\.

### What people\-development experience does Matthew have?

Matthew has experience mentoring customer success team members and onboarding new hires\.

### What are Matthew’s core customer success strengths?

Matthew is strong at creating customer success processes from scratch and is energized by strategic, forward\-thinking work that extends beyond routine CSM execution\.

### Why is Matthew interested in a founding CSM role?

Matthew is motivated by a founding CSM role because it would allow him to build processes from the ground up rather than inherit existing systems\.

### How does Matthew approach remote work and customer interaction?

Matthew has worked in a remote\-first environment and is eager to meet customers directly\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/matthew\-ruder\-a3837320b

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