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# Matthew Vigorito

**Headline:** Professional profile
**Location:** Poway, CA, USA

## About

Matthew Vigorito is a customer success professional who manages client relationships across the full lifecycle, from onboarding through renewals\. He has managed books of business of 100 to 150 accounts, with experience supporting small business owners and independent contractors\. Matthew is strongest in customer onboarding and renewals, combining practical customer education with proactive relationship management to help clients realize value and remain engaged\. Matthew monitors usage and invoice activity to identify customers who may be at risk, then uses proactive check\-ins and scheduled follow\-ups to support customer health\. His approach includes meeting customers where they are, including busy trade professionals, and helping them work through practical issues that could affect retention\. He has used this approach to support renewals and sustain relationships across a high\-volume portfolio\.

## Highlights

- Managed a customer success book of business of approximately 100 to 150 client accounts\.
- Handled the full customer lifecycle, from onboarding through renewals\.
- Built customer success experience supporting small business owners and independent contractors\.
- Specialized in customer onboarding and renewals\.
- Monitored usage metrics to identify at\-risk customers proactively\.
- Used invoice activity to spot potential customer risk\.
- Conducted proactive customer check\-ins and scheduled follow\-ups to maintain customer health\.
- Used practical customer education to support retention and renewal outcomes\.
- Supported busy trade\-professional customers by adapting engagement to their operating realities\.

## FAQ

### What does Matthew do?

Matthew manages customer success across the full customer lifecycle, including onboarding, customer health, proactive engagement, and renewals\.

### What are Matthew’s strongest customer success skills?

Matthew is strongest in customer onboarding and renewals\. He helps customers get started successfully, monitors their engagement, and works proactively to support retention\.

### How many client accounts has Matthew managed?

Matthew managed a book of business of approximately 100 to 150 client accounts\.

### What types of customers has Matthew supported?

Matthew has experience managing customer success for small business owners and independent contractors, including customers with demanding day\-to\-day operating schedules\.

### How does Matthew identify and address customer risk?

Matthew monitors usage metrics and invoice activity to identify customers who may be at risk\. He then uses proactive outreach, check\-ins, and scheduled follow\-ups to address issues before they affect the customer relationship\.

### How does Matthew maintain customer health?

Matthew uses proactive check\-ins and scheduled follow\-ups to maintain customer health, keep customers engaged, and build durable relationships over time\.

### What customer lifecycle responsibilities has Matthew handled?

Matthew handled accounts from onboarding through renewal, giving him experience across the complete customer lifecycle\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/matthew\-vigorito\-a049696b

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