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# Joshua Hicks

**Headline:** Professional profile
**Location:** Savannah, GA, USA

## About

Joshua Hicks works at the intersection of customer relationships, product delivery, and engineering collaboration. Joshua is strongest at serving as a visible, trusted bridge between customers and technical teams, translating needs, constraints, and product context across developers, product owners, and customer-facing colleagues. He brings particular experience managing difficult customer conversations transparently, including maintaining a customer relationship through a challenging deadline. Joshua works effectively in remote, cross-time-zone environments and uses clear documentation and communication to reduce technical and language barriers. His collaboration has included developers, product owners, and pharmacist customers, requiring him to connect customer needs with the teams responsible for building and supporting products. He is comfortable in high-visibility work where customer expectations and engineering decisions must remain aligned. Looking ahead, Joshua is interested in moving closer to building and owning product features while remaining customer-facing.

## Highlights

- Managed difficult customer conversations transparently to maintain customer relationships, including retaining a relationship through a challenging deadline.
- Served as a high-visibility bridge between customers and engineering teams.
- Collaborated cross-functionally with developers, product owners, and customer-facing teams.
- Coordinated work involving developers, product owners, and pharmacist customers.
- Managed remote collaboration across time zones.
- Used documentation and communication to bridge technical and language barriers.
- Brought customer context to technical and product discussions while helping align customer needs with engineering work.
- Interested in building and owning product features while remaining customer-facing.

## FAQ

### What does Joshua do?

Joshua works across customer relationships, product delivery, and engineering collaboration. He acts as a bridge between customers and technical teams, helping align customer needs with product and engineering work.

### What are Joshua's core strengths?

Joshua is particularly strong in transparent customer communication, cross-functional collaboration, remote coordination across time zones, documentation, and communication across technical and language barriers.

### How does Joshua work with customers and engineering teams?

Joshua has experience acting as a high-visibility bridge between customers and engineering teams. He collaborates with developers, product owners, and customer-facing teams to connect customer needs with technical work.

### How does Joshua handle difficult customer conversations?

Joshua has managed difficult customer conversations with transparency in order to maintain relationships. In one challenging deadline situation, that approach helped retain the customer relationship.

### What cross-functional groups has Joshua collaborated with?

Joshua has coordinated work among developers, product owners, and pharmacist customers. This work required clear alignment between customer context and the teams responsible for product and technical delivery.

### How does Joshua use documentation and communication?

Joshua uses documentation and clear communication to bridge technical and language gaps. He works effectively across language barriers while helping teams and customers share the context needed to move work forward.

### What is Joshua's experience and preference for remote work?

Joshua has experience managing remote collaboration across time zones.

### What kind of role is Joshua interested in next?

Joshua is interested in moving closer to building and owning product features while continuing to work directly with customers.

## Links

- LinkedIn: https://www.linkedin.com/in/ACoAAAzcIO0BHz9kOiRsJEBrXoRUO4FJat7ueWo

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