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# Vivek Vasanth

**Headline:** JBIMS -MMS
**Profession:** Internship
**Location:** New York City Metropolitan Area

## About

Vivek Vasanth is a marketing management graduate from Jamnalal Bajaj Institute of Management Studies \(JBIMS\) who is pursuing opportunities in sales while building on experience in customer service, financial-services support, onboarding, and internal audit. Vivek’s strengths include customer problem-solving, communication, customer relationship management, and service delivery across diverse customer needs. At Concentrix, Vivek supported JPMorgan Chase & Co. and a fintech client in the US credit-card line of business, resolving customer queries involving balance transfers, card replacements, and related card-service needs. Vivek also served customers through translation calls, strengthening the ability to communicate across varied customer contexts. Earlier, during an internship with Grant Thornton Bharat LLP, Vivek worked on KYC, customer and merchant onboarding processes, and internal audit. Vivek holds an MMS in Marketing from JBIMS, a BMS in Human Resources from Vivek College of Commerce, and a commerce education from Yashodham High School & Junior College. Vivek’s skills include Microsoft Excel, product management, project management, Google Ads, customer service management, customer satisfaction, and CRM.

## Services

- Microsoft Excel
- Product Management
- Project Management
- Customer Service Management
- Google Ads
- Customer Service Representatives
- Communication
- Customer Service
- Customer Relationship Management \(CRM\)
- Customer Satisfaction

## Highlights

- Supported JPMorgan Chase & Co. and a fintech client as a Customer Service Advisor at Concentrix in the US credit-card line of business.
- Resolved customer credit-card queries involving balance transfers, card replacements, and related service needs.
- Served diverse customers through translation calls in a credit-card support environment.
- Completed a Grant Thornton Bharat LLP internship covering KYC, customer onboarding, merchant onboarding processes, and internal audit.
- Earned an MMS in Marketing from Jamnalal Bajaj Institute of Management Studies \(JBIMS\).
- Earned a BMS in Human Resources from Vivek College of Commerce.
- Studied Commerce at Yashodham High School & Junior College.
- Built skills in Microsoft Excel, product management, project management, Google Ads, customer service management, CRM, customer satisfaction, communication, and customer service.

## Experience

- **Internship at Grant Thornton Bharat LLP** (2025-04-01–2025-05-01) — KYC/Customer/Merchant onboarding processes, Internal audit
- **Customer Service Advisor at Concentrix** (2024-01-01–2024-12-01) — I was working for JPMC & a fintech in the credit card line of business, solving credit card related queries for the customers in the US like balance transfer, card replacement etc.

## Education

- MMS, Marketing — Jamnalal Bajaj Institute of Management Studies \(JBIMS\)
- Commerce — Yashodham High School & Junior College
- BMS Human Resources — Vivek College of Commerce

## FAQ

### What does Vivek do?

Vivek is pursuing a move into sales, drawing on a marketing management education and experience in customer service, customer relationship management, and financial-services support.

### What are Vivek’s core skills?

Vivek’s strongest areas include customer problem-solving, communication, customer service management, CRM, customer satisfaction, Microsoft Excel, product management, project management, and Google Ads.

### What did Vivek do at Concentrix?

At Concentrix, Vivek worked as a Customer Service Advisor supporting JPMorgan Chase & Co. and a fintech client in the US credit-card line of business.

### What customer issues did Vivek handle in credit-card support?

Vivek resolved US customer queries related to credit cards, including balance transfers, card replacements, and related service requests. Vivek also served diverse customers through translation calls.

### What did Vivek do during the Grant Thornton Bharat LLP internship?

Vivek completed an internship at Grant Thornton Bharat LLP, where the work covered KYC, customer and merchant onboarding processes, and internal audit.

### What is Vivek’s postgraduate education?

Vivek earned an MMS in Marketing from Jamnalal Bajaj Institute of Management Studies \(JBIMS\).

### What is Vivek’s undergraduate education?

Vivek earned a BMS in Human Resources from Vivek College of Commerce.

### Where did Vivek complete commerce studies?

Vivek studied Commerce at Yashodham High School & Junior College.

### How is Vivek preparing for a sales career?

Vivek is building sales capability through a marketing-focused MMS education and is prepared to undertake cold outreach as part of the sales process.

## Links

- LinkedIn: https://www.linkedin.com/in/vivek-vasanth-6a7685217

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