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# Dwayne Ridenour, Ssm, Csa

**Headline:** Professional profile
**Location:** Detroit, MI, USA

## About

Dwayne Ridenour, SSM, CSA, leads customer relationship and delivery aspects of ServiceNow engagements\. Dwayne is strongest in customer\-focused delivery, complex program recovery, and guiding ServiceNow implementations across a range of technical deployment types\. He has successfully rescued a $60 million global ServiceNow program facing complex delivery and customer issues, using a customer\-first plan to help restore a struggling deployment\. Across his work, Dwayne has managed approximately 100 ServiceNow service deployments\. His delivery experience includes identifying a data gap affecting 40,000 employees and using payroll clues to advance client discovery\. Dwayne is also interested in AI\-enabled ServiceNow customer delivery\. An early interview experience reinforced for him the importance of culture\.

## Highlights

- Successfully rescued a $60 million global ServiceNow program with complex delivery and customer issues\.
- Used a customer\-first plan to help restore a struggling ServiceNow deployment\.
- Managed approximately 100 ServiceNow service deployments across various technical implementation types\.
- Uncovered a data gap affecting 40,000 employees\.
- Used payroll clues to advance client discovery\.
- Focuses on owning customer relationships and delivery for ServiceNow engagements\.
- Has a passion for AI ServiceNow customer delivery\.

## FAQ

### What does Dwayne do?

Dwayne Ridenour, SSM, CSA, focuses on owning the customer relationship and delivery aspects of ServiceNow engagements\.

### What are Dwayne’s core strengths?

Dwayne is strongest in customer\-focused delivery, complex ServiceNow program recovery, and managing service deployments across different technical implementation types\.

### What did Dwayne accomplish on the global ServiceNow program?

Dwayne successfully rescued a $60 million global ServiceNow program with complex delivery and customer issues\. His work included a customer\-first plan that helped restore the struggling deployment\.

### How much ServiceNow deployment experience does Dwayne have?

Dwayne has managed approximately 100 ServiceNow service deployments across various technical implementation types\.

### What was the 40,000\-employee data gap Dwayne uncovered?

Dwayne identified a data gap affecting 40,000 employees\.

### How has Dwayne approached client discovery?

Dwayne used payroll clues as part of client discovery\.

### What is Dwayne’s interest in AI and ServiceNow?

Dwayne has expressed a passion for AI ServiceNow customer delivery\.

### What has Dwayne learned about culture?

An early interview experience taught Dwayne an important lesson about culture\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/dwayne\-ridenour\-3b51791

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