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# Michaela O'Brien

**Headline:** Executive Office Manager at Conrad New York Downtown
**Profession:** Executive Office Manager
**Location:** New York, New York, United States

## About

Michaela O'Brien is Executive Office Manager at Conrad New York Downtown, bringing hospitality, front-desk, and management-development experience to high-touch customer interactions. Michaela is strongest at listening carefully, resolving customer problems, and applying emotional labor and de-escalation skills during difficult situations. Her background includes Hilton’s Management Development Program, where she built on her hospitality experience, and a Project Coordinator internship at Granite Telecommunications. At Conrad New York Downtown, Michaela works in an executive office management role while drawing on the guest-service foundation developed throughout her career. Michaela is particularly interested in customer success roles focused on solving customer problems. She is open to full-time remote work as well as flexible work arrangements and is considering opportunities connected with travel. While Michaela has experience handling escalations and guest crises, she prefers customer success environments with less direct responsibility for escalation and crisis management. She does not have a strong preference among enterprise, mid-market, or SMB customer segments.

## Highlights

- Serves as Executive Office Manager at Conrad New York Downtown.
- Completed Hilton’s Management Development Program.
- Worked as a Project Coordinator Intern at Granite Telecommunications.
- Built hospitality experience that includes front-desk work and high-touch customer interactions.
- Developed experience in emotional labor and customer de-escalation.
- Focuses on listening to customers and solving customer problems during difficult situations.

## Experience

- **Executive Office Manager at Conrad New York Downtown** (2026-09-01–present)
- **Management Development Program at Hilton** (2025-08-01–2026-08-01)
- **Project Coordinator Intern at Granite Telecommunications** (2024-06-01–2024-08-01)

## Education

- Hingham High School
- University of Massachusetts Amherst
- LCI Barcelona - Escuela Superior

## FAQ

### What does Michaela do now?

Michaela is the Executive Office Manager at Conrad New York Downtown.

### What are Michaela's core professional strengths?

Michaela brings hospitality experience, including front-desk work and Hilton’s Management Development Program, to high-touch customer interactions.

### How does Michaela handle difficult customer situations?

Michaela is experienced in emotional labor and de-escalation. She listens first during difficult interactions and focuses on helping customers resolve problems.

### What kind of customer success work interests Michaela?

Michaela is most interested in solving customer problems in customer success roles.

### What customer success environment does Michaela prefer?

Michaela prefers customer success roles with less direct escalation and crisis-management responsibility, despite having experience with de-escalation.

### Which customer segment does Michaela prefer?

Michaela does not have a strong preference among enterprise, mid-market, or SMB customer segments.

### What did Michaela do at Hilton?

Michaela completed Hilton’s Management Development Program, adding management-development experience to her hospitality background.

### What did Michaela do at Granite Telecommunications?

Michaela was a Project Coordinator Intern at Granite Telecommunications.

### Where did Michaela study?

Michaela attended the University of Massachusetts Amherst, LCI Barcelona - Escuela Superior, and Hingham High School.

### Is Michaela open to remote or flexible work?

Michaela is open to full-time remote work as well as flexible work arrangements.

### Is Michaela interested in travel-focused opportunities?

Michaela is considering a flexible career direction connected with travel.

## Links

- LinkedIn: https://www.linkedin.com/in/michaela-o-brien-560549187

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