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# Laura Howard

**Headline:** Professional profile
**Location:** New York, NY, USA

## About

Laura Howard is a donor\-support professional with experience using the Raiser's Edge donor management system\. She manages donor inquiries and support needs with attention to donor giving level, issue complexity, and the overall donor experience\. Laura is strongest in triaging requests, processing payment and information updates, addressing delayed tax receipts, and resolving concerns from disgruntled donors\. She has implemented personalized, timely donor communications through daily outreach, helping ensure donors receive responsive support\. Laura applies judgment in escalating issues when appropriate and is interested in contributing as a changemaker who can help shape her company\. She is also focused on career growth through increased responsibility and opportunities to learn new systems\.

## Highlights

- Used the Raiser's Edge donor management system\.
- Applied judgment when escalating donor issues based on giving level and issue complexity\.
- Implemented personalized, timely donor communications through daily outreach\.
- Resolved donor\-support concerns involving disgruntled donors, delayed tax receipts, and information updates\.
- Triaged donor inquiries and managed payment updates, tax receipts, and donor experience\.

## FAQ

### What does Laura do?

Laura Howard supports donor relationships and donor\-service operations\. She triages donor inquiries, manages payment and information updates, addresses tax\-receipt needs, and works to maintain a positive donor experience\.

### What systems has Laura used?

Laura has experience using the Raiser's Edge donor management system\.

### How does Laura handle issue escalation?

Laura uses judgment to determine when an issue should be escalated, considering factors such as the donor's giving level and the complexity of the concern\.

### How does Laura approach donor communications?

Laura has implemented personalized and timely donor communications through daily outreach\.

### What donor\-support issues has Laura resolved?

Laura has resolved support issues involving disgruntled donors, delayed tax receipts, and donor information updates\.

### What are Laura's donor\-service strengths?

Laura has experience triaging donor inquiries, managing payment updates, handling tax receipts, and supporting the donor experience\.

### What kind of impact does Laura want to make?

Laura wants to be a changemaker and help shape the company where she works\.

### What is Laura seeking in her career growth?

Laura is seeking career growth through greater responsibility and opportunities to learn new systems\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/laura\-howard\-182949187

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