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# Ben Frasher

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;

## About

Ben Frasher is a customer success leader with experience in the RPO industry, serving customers across SaaS, healthcare, logistics, and other sectors\. Ben’s primary strength is building customer success functions, including creating them from scratch and scaling them as customer needs and delivery requirements grow\. As Vice President of Customer Success at Hire Velocity, Ben managed an organization of more than 150 people spanning customer success and delivery operations\. Ben is particularly strong at aligning customer success with delivery through pod structures organized around segmented industry focus\. Ben emphasizes time\-to\-value metrics and designs customer success KPIs around the reasons customers made their purchase\. Ben also improves onboarding by participating in final sales meetings, using those conversations to understand customer needs before the customer journey begins\. His work has included improving difficult first\-90\-day customer experiences, applying process discipline to strengthen offshore\-team consistency, and using AI outreach that helped drive 13\-fold revenue growth\. Ben approaches AI carefully, using pragmatic guardrails to protect complex customer conversations\.

## Highlights

- Served as Vice President of Customer Success at Hire Velocity\.
- Managed a more than 150\-person organization spanning customer success and delivery operations at Hire Velocity\.
- Built a customer success function from scratch and scaled it\.
- Aligned customer success and delivery operations through pod structures with segmented industry focus\.
- Focused customer success measurement on time\-to\-value metrics and KPIs tied to why customers bought\.
- Designed onboarding playbooks by participating in final sales meetings to understand customer needs\.
- Improved difficult customer experiences during the first 90 days\.
- Used process discipline to strengthen offshore\-team consistency\.
- Used AI outreach that helped drive 13\-fold revenue growth\.
- Applied pragmatic AI guardrails to protect complex customer conversations\.
- Built RPO\-industry experience serving customers across SaaS, healthcare, logistics, and other sectors\.

## FAQ

### What does Ben do?

Ben Frasher is a customer success leader in the RPO industry\. His experience includes serving customers across SaaS, healthcare, logistics, and other sectors\.

### What is Ben strongest at?

Ben’s primary strength is building customer success functions rather than broader operations\. He has built customer success from scratch and scaled it as the organization grew\.

### What did Ben do at Hire Velocity?

Ben served as Vice President of Customer Success at Hire Velocity, where he managed a more than 150\-person organization across customer success and delivery operations\.

### How does Ben align customer success and delivery operations?

Ben aligns customer success and delivery through pod structures with segmented industry focus\. This approach connects customer\-facing work and delivery operations around the needs of different customer groups\.

### How does Ben approach customer success metrics?

Ben focuses on time\-to\-value metrics and aligns customer success KPIs with the reasons customers bought\. He uses those purchase motivations to define what successful customer outcomes should look like\.

### How does Ben improve customer onboarding?

Ben designs onboarding playbooks by getting involved in final sales meetings\. Those discussions help him understand customer needs before onboarding begins and translate them into the customer journey\.

### What has Ben done to improve the first 90 days of the customer journey?

Ben has worked to turn frustrating first 90 days for customers into a successful early customer experience\.

### How has Ben improved offshore\-team consistency?

Ben has used process discipline to drive greater consistency across offshore teams\.

### How has Ben used AI in customer\-facing work?

Ben has used AI outreach that helped drive 13\-fold revenue growth\.

### How does Ben approach AI guardrails?

Ben uses pragmatic AI guardrails to protect complex customer conversations\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ben\-frasher\-8b74b495

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