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# Brett Safranski

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, USA

## About

Brett Safranski is a customer success professional with experience supporting organizations across industries, including large enterprise companies\. Brett specializes in customer turnaround work, helping at\-risk accounts become highly engaged customer advocates\. Brett is strongest at driving adoption through education, training, customer centers of excellence, knowledge bases, and the development of power users\. Brett works with both executive buyers and end users to understand their needs, align on relevant KPIs, and demonstrate value\. In one customer\-retention effort, Brett helped save an account that was at risk of churning, retaining more than $8 million in annual recurring revenue while also supporting expansion\. Brett enjoys this kind of turnaround work and aims to continue expanding that focus, combining executive and user engagement with practical adoption programs that strengthen long\-term customer outcomes\.

## Highlights

- Saved a customer at risk of churn, retaining more than $8 million in annual recurring revenue and supporting account expansion\.
- Turns at\-risk customers into highly engaged advocate champions\.
- Drives customer adoption through education, training, knowledge bases, power users, and customer centers of excellence\.
- Engages executive buyers and end users to understand needs, align on KPIs, and demonstrate value\.
- Has experience across all verticals, including large enterprise companies\.

## FAQ

### What does Brett do?

Brett works in customer success, with a focus on improving customer adoption, engagement, retention, and advocacy across industries and enterprise environments\.

### What industries has Brett worked in?

Brett has experience working with customers across all verticals, including large enterprise companies, rather than being limited to one industry\.

### What is Brett strongest at in customer success?

Brett helps at\-risk customers become highly engaged advocate champions by diagnosing engagement and adoption needs and building practical programs to address them\.

### How does Brett improve customer adoption?

Brett drives adoption through education and training, as well as customer centers of excellence that include knowledge bases and power users\.

### How does Brett work with executive buyers and end users?

Brett engages both executive buyers and end users to understand their needs, align around KPIs, and help prove value\.

### What customer\-retention result has Brett achieved?

Brett helped save a customer that was at risk of churning, retaining more than $8 million in annual recurring revenue and supporting expansion\.

### What kind of work does Brett want to continue doing?

Brett enjoys customer turnaround work and wants to continue and expand this area of focus going forward\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAAdQbxkBUJCf17dXTuFmzK9ND6hFZw8SlrI

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