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# Jennifer Waxman

**Headline:** Professional profile
**Location:** New York, NY, USA

## About

Jennifer Waxman is a customer success professional with business ownership experience, including equestrian entrepreneurship. She brings strength in logistics, relationship building, and developing partnerships, drawing on the practical demands of owning and operating a business. Jennifer is especially effective at improving collections through consistent operational follow-through: she checks unpaid lists daily, reaches out proactively in the morning, and uses personalized follow-up cadences rather than a single template for every customer. Her approach centers on adapting communication to what she knows about each individual, helping build customer trust while advancing payment resolution. Jennifer is comfortable working independently on open-ended problems and values leadership support and clear communication to maintain alignment. Her move into customer success reflects a focus on applying her entrepreneurial, partnership-oriented, and operational capabilities to customer outcomes.

## Highlights

- Dramatically improved collections by checking unpaid lists daily and proactively contacting customers in the morning.
- Built personalized follow-up cadences rather than using one standard outreach template for every customer.
- Used individualized communication to build customer trust and support payment resolution.
- Developed strengths in logistics, relationship building, and partnership formation through business ownership experience.
- Built business ownership experience through equestrian entrepreneurship.
- Brings an independent, problem-solving approach to open-ended work while valuing clear leadership communication and alignment.

## FAQ

### What does Jennifer do?

Jennifer Waxman works in customer success. She applies experience from business ownership, including equestrian entrepreneurship, to logistics, customer relationships, and partnerships.

### What are Jennifer's core strengths?

Jennifer is strongest in logistics, relationship building, partnership development, proactive collections work, and personalized customer communication.

### How did Jennifer improve collections?

Jennifer dramatically improved collections by reviewing unpaid lists daily, reaching out proactively in the morning, and using personalized follow-up cadences.

### How does Jennifer approach customer follow-up?

Jennifer adjusts her communication cadence based on what she knows about each person instead of relying on one-size-fits-all templates. This approach helps build customer trust while supporting follow-through.

### What business ownership experience does Jennifer have?

Jennifer's business ownership experience developed her capabilities in logistics, relationships, and partnerships. Her background includes equestrian entrepreneurship.

### How does Jennifer work in autonomous or ambiguous environments?

Jennifer is comfortable with autonomy and open-ended problems. She works best when leadership provides support and maintains clear communication and alignment.

### Why did Jennifer move into customer success?

Jennifer moved into customer success to apply her entrepreneurial, operational, and relationship-building experience to customer-facing work.

## Links

- LinkedIn: https://www.linkedin.com/in/jennifermwaxman

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