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# Mohammed Khan

**Headline:** IT Support Assistant @ The City University of New York \| IT Support
**Profession:** IT Support Assistant
**Location:** New York, New York, United States

## About

Mohammed Khan is an IT Support Assistant at The City University of New York, with experience at LaGuardia Community College and a background in customer\-facing service\. He is strongest in problem\-solving, taking ownership of customer issues, and building the trust that supports long\-term customer relationships\. Mohammed has worked for more than two years in a busy restaurant environment, where he managed repeat customers and resolved service problems\. His approach to service includes following through after a failure to recover customer confidence and loyalty\. Mohammed is looking to move into sales despite having no prior sales experience, and he is prepared for the high\-volume outbound calling and emailing associated with SDR work\. He is motivated by performance\-driven environments in which individual effort is reflected in outcomes\. Mohammed works best with managers who provide structured coaching early on and then give him room to learn and improve independently\. He attended Brooklyn Technical High School and has also worked as a Tutor at Mamuns Tutorial\.

## Highlights

- Serves as an IT Support Assistant at The City University of New York\.
- Worked as an IT Support Assistant at LaGuardia Community College\.
- Worked as a Tutor at Mamuns Tutorial\.
- Built more than two years of experience in a busy restaurant environment\.
- Managed repeat restaurant customers and resolved service issues\.
- Demonstrated ownership and problem\-solving in customer issue resolution\.
- Used follow\-through after service failures to recover customer trust and loyalty\.
- Built trust and long\-term customer relationships through personal service\.
- Is preparing to transition into sales despite having no prior sales experience\.
- Is comfortable with high\-volume daily outbound calling and emailing\.
- Is motivated by performance\-driven work in which outcomes reflect individual effort\.
- Attended Brooklyn Technical High School\.

## Experience

- **IT Support Assistant at LaGuardia Community College** (2024\-08\-01–2025\-06\-01)
- **Tutor at Mamuns Tutorial** (2021\-06\-01–2024\-08\-01)

## Education

- Brooklyn Technical High School (2019\-09\-01–2023\-06\-01)

## FAQ

### What does Mohammed do?

Mohammed is an IT Support Assistant at The City University of New York\. He has experience in IT support and customer\-facing service, and he is seeking to break into sales\.

### What experience does Mohammed have at LaGuardia Community College?

Mohammed has worked as an IT Support Assistant at LaGuardia Community College\.

### What did Mohammed do at Mamuns Tutorial?

Mohammed worked as a Tutor at Mamuns Tutorial\.

### Where did Mohammed go to school?

Mohammed attended Brooklyn Technical High School\.

### What customer\-service experience does Mohammed have?

Mohammed worked for more than two years in a busy restaurant, managing repeat customers and resolving service issues\.

### What are Mohammed's strongest customer\-facing skills?

Mohammed is strong at problem\-solving and taking ownership of customer issues\. He follows through on service problems with the goal of recovering customer trust\.

### How does Mohammed build customer loyalty?

Mohammed focuses on building trust and long\-term relationships with customers\. His restaurant experience included managing repeat customers and earning customers back after service failures\.

### Is Mohammed moving into sales?

Mohammed does not have prior sales experience and is looking to enter the field\. He is interested in SDR outreach and customer\-success\-oriented work\.

### Is Mohammed comfortable with outbound sales outreach?

Mohammed is comfortable with high\-volume daily outbound calling and emailing\.

### What type of work environment motivates Mohammed?

Mohammed is motivated by performance\-driven environments where outcomes reflect individual effort\.

### What management style helps Mohammed perform best?

Mohammed works best with managers who provide structured coaching early and then allow him space to learn and improve independently\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/mohammed\-khan\-87a911402

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