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# Matt Heiland

**Headline:** Partnering with You to Go Proactive on Physical Security | Customer Success @ Hakimo | #EndFTD
**Profession:** Customer Success Manager
**Location:** Greater Philadelphia

## About

Matt Heiland is a Customer Success Manager at Hakimo, where he partners with customers to modernize physical security through artificial intelligence, modern software, and data analytics. His background spans customer success, enterprise account management, technical account consulting, onboarding, talent solutions, recruiting, and operations management across technology-focused organizations. Matt’s strengths include building customer relationships, supporting enterprise accounts, guiding onboarding and adoption, and applying operational experience to customer-facing work. Before Hakimo, he served as an Enterprise Technical Account Consultant at ZeroFox Customer Success Manager, Talent Solutions at LinkedIn Account Manager, Enterprise and Onboarding Manager at Vettery and Customer Success Manager at Protenus. He also consulted for RESIDNT in 2024 before joining the company full-time in Senior Customer Success, Operations in 2025. Matt holds a Master’s degree in Business Strategy from Arizona State University and a Bachelor of Science in Business Administration from Robert Morris University. His professional skills include customer success, CRM, start-ups, recruiting, operations management, sports management, and sports law.

## Services

- Start-ups
- Customer Success
- Recruiting
- Operations Management
- Sports Management
- Sports Law
- Customer Relationship Management \(CRM\)

## Highlights

- Serves as a Customer Success Manager at Hakimo, supporting the modernization of physical security through artificial intelligence, modern software, and data analytics.
- Worked as an Enterprise Technical Account Consultant at ZeroFox.
- Served as a Customer Success Manager, Talent Solutions at LinkedIn.
- Held enterprise account management and onboarding roles at Vettery, including Account Manager, Enterprise and Onboarding Manager.
- Served as a Customer Success Manager at Protenus.
- Consulted for RESIDNT in 2024 before joining full-time in 2025 as Senior Customer Success, Operations.
- Earned a Master’s degree in Business Strategy from Arizona State University.
- Earned a Bachelor of Science in Business Administration from Robert Morris University.

## Experience

- **Customer Success Manager at Hakimo** (2026-07-01–present) — Modernizing physical security with artificial intelligence, modern software, and data analytics.
- **Senior Customer Success, Operations at RESIDNT** (2024-06-01–2026-07-01) — Consulted 2024, joined full-time 2025.
- **Enterprise Technical Account Consultant at ZeroFox** (2024-03-01–2025-05-01)
- **Customer Success Manager at Protenus** (2021-03-01–2023-10-01)
- **Customer Success Manager, Talent Solutions at LinkedIn** (2018-05-01–2021-02-01)
- **Account Manager - Enterprise at Vettery** (2016-05-01–2018-04-01)
- **Onboarding Manager at Vettery** (2016-03-01–2016-05-01)

## Education

- Bachelor of Science in Business Administration — Robert Morris University
- Master's degree, Business Strategy — Arizona State University

## FAQ

### What does Matt do at Hakimo?

Matt is a Customer Success Manager at Hakimo. He works with customers as Hakimo modernizes physical security using artificial intelligence, modern software, and data analytics.

### What are Matt’s professional strengths?

Matt’s experience centers on customer success, customer relationship management, enterprise account management, technical account consulting, onboarding, recruiting, and operations management.

### What was Matt’s role at ZeroFox?

Matt was an Enterprise Technical Account Consultant at ZeroFox.

### What did Matt do at LinkedIn?

Matt was a Customer Success Manager, Talent Solutions at LinkedIn.

### What roles did Matt hold at Vettery?

Matt held two roles at Vettery: Account Manager, Enterprise and Onboarding Manager.

### What did Matt do at Protenus?

Matt was a Customer Success Manager at Protenus.

### What was Matt’s work with RESIDNT?

Matt consulted for RESIDNT in 2024 and joined full-time in 2025 as Senior Customer Success, Operations.

### Where did Matt earn his master’s degree?

Matt earned a Master’s degree in Business Strategy from Arizona State University.

### Where did Matt earn his bachelor’s degree?

Matt earned a Bachelor of Science in Business Administration from Robert Morris University.

### What skills does Matt bring to his work?

Matt’s listed skills include start-ups, customer success, recruiting, operations management, sports management, sports law, and customer relationship management.

## Links

- LinkedIn: https://www.linkedin.com/in/mattheiland

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