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# Erin Johnson

**Headline:** Professional profile
**Location:** Pip City, OH, USA

## About

Erin Johnson leads a 200\-person customer operations organization, with a focus on building cohesive bilingual customer\-service teams and improving retention performance\. Erin is strongest at diagnosing operational challenges, coaching teams toward better outcomes, and influencing partners without formal authority\. In one retention\-team turnaround, Erin identified why the team was struggling and increased save rates by 30% through coaching\. Erin also partners with TD Bank to improve data access, bringing a collaborative approach to solving cross\-functional customer\-operations challenges\. Across customer service, retention, and organizational leadership, Erin combines team development with practical performance improvement\.

## Highlights

- Leads a 200\-person customer operations organization\.
- Builds cohesive bilingual customer\-service teams\.
- Diagnosed why a retention team was struggling and improved its performance through coaching\.
- Increased retention save rates by 30% through coaching\.
- Partners with TD Bank to improve data access\.
- Influences outcomes without formal authority\.

## FAQ

### What does Erin do?

Erin leads a 200\-person customer operations organization\. Erin’s work includes customer\-service team cohesion, retention performance, coaching, and cross\-functional partnership\.

### What is Erin strongest at in customer operations?

Erin builds cohesive bilingual customer\-service teams and focuses on improving how those teams work together to serve customers\.

### How did Erin address a struggling retention team?

Erin diagnosed the reasons a retention team was struggling and used coaching to improve its performance\.

### What retention result did Erin achieve?

Erin increased save rates by 30% through coaching in a retention\-team improvement effort\.

### How does Erin approach influence and collaboration?

Erin is energized by influencing outcomes without formal authority, particularly in collaborative and cross\-functional settings\.

### What has Erin worked on with TD Bank?

Erin partners with TD Bank to improve data access\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/erin\-johnson\-k

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