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# Briana Wade

**Headline:** Genius at Apple
**Profession:** Genius
**Location:** Memphis, Tennessee, United States

## About

Briana Wade is a Genius at Apple, where she helps repair relationships with customers and keeps them excited about the products they use every day\. She combines a passion for people and technology to connect with her community and enrich lives through customer\-focused technical support\. Briana is an efficient, detail\-oriented team leader who is enthusiastic, dependable, organized, and able to learn quickly and work well under pressure\. She is self\-motivated while remaining a committed team player\. Her Apple experience also includes Technical Expert and Technical Specialist roles, giving her a foundation across technical support and customer experience\. Before Apple, Briana was a Team Lead at Urban Outfitters\. She holds a Bachelor of Science in Computer Science from The University of Memphis and brings strengths in problem solving, customer service, customer satisfaction, retail, sales, merchandising, visual merchandising, team building, and team leadership\.

## Services

- Problem Solving
- Customer Service
- Team Building
- Customer Satisfaction
- Retail
- Visual Merchandising
- Customer Experience
- Merchandising
- Sales
- Team Leadership

## Highlights

- Currently serves as a Genius at Apple, supporting customers and their relationships with Apple products\.
- Held Technical Expert and Technical Specialist roles at Apple\.
- Worked as a Team Lead at Urban Outfitters\.
- Earned a Bachelor of Science in Computer Science from The University of Memphis\.
- Brings skills in problem solving, customer service, customer satisfaction, customer experience, retail, sales, merchandising, visual merchandising, team building, and team leadership\.

## Experience

- **Genius at Apple** (2022\-03\-01–present)
- **Technical Expert at Apple** (2020\-07\-01–2022\-03\-01)
- **Technical Specialist at Apple** (2019\-04\-01–2020\-07\-01)
- **Team Lead at Urban Outfitters** (2016\-11\-01–2019\-03\-01)

## Education

- Bachelor of Science \- BS, Computer Science — The University of Memphis (2022\-08\-01)

## FAQ

### What does Briana do at Apple?

Briana is currently a Genius at Apple\. She helps repair relationships with customers and keeps customers excited about the products they use every day\.

### What are Briana's professional strengths?

Briana combines her passion for people and technology to connect with her community and enrich and change lives through her work\.

### What other roles has Briana held at Apple?

Before becoming a Genius, Briana worked at Apple as a Technical Expert and as a Technical Specialist\.

### What did Briana do at Urban Outfitters?

Briana was a Team Lead at Urban Outfitters\.

### What is Briana's education?

Briana earned a Bachelor of Science in Computer Science from The University of Memphis\.

### What skills does Briana bring to her work?

Briana's listed skills include problem solving, customer service, team building, customer satisfaction, retail, visual merchandising, customer experience, merchandising, sales, and team leadership\.

### How does Briana approach teamwork and leadership?

Briana describes herself as efficient, detail\-oriented, enthusiastic, dependable, organized, and quick to learn\. She works well under pressure, is self\-motivated, and values being a team player\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAACdL5NEBjFbwl5czXIIesZFl7NnyOaTzOt8

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