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# Kiernan O’Neil

**Headline:** Professional profile
**Location:** &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;, &lt;UNKNOWN&gt;

## About

Kiernan O’Neil is a SaaS customer\-success professional whose most recent position was at Zillow, where Kiernan managed a 400\-account book of business and owned customer onboarding, renewals, and overall account health\. Kiernan is strongest in using a consultative approach to business reviews, identifying customer needs and expansion opportunities, and partnering with sales to turn those opportunities into revenue\. In 2026, Kiernan generated $30,000 in year\-to\-date expansion revenue through this approach\. Kiernan is also experienced in managing the Dotloop product, a transaction platform for real estate agents, and takes particular pride in account\-retention and revenue\-retention performance\. Operationally, Kiernan has deep experience with Gainsight for tracking account health, utilization, and engagement, as well as experience with Salesforce\. Kiernan has used automation to scale customer touchpoints across a large SaaS portfolio while maintaining end\-to\-end ownership of onboarding, renewal, and health responsibilities\. Kiernan is immediately available following a nonperformance layoff\.

## Highlights

- Managed a 400\-account book of business at Zillow\.
- Owned onboarding, renewals, and general account health across a SaaS account portfolio\.
- Generated $30,000 in expansion revenue year\-to\-date in 2026 by identifying opportunities and partnering with sales\.
- Used consultative business reviews to uncover customer expansion opportunities\.
- Managed the Dotloop product, a transaction platform for real estate agents\.
- Used Gainsight to track account health, utilization, and engagement\.
- Used automation to scale customer touchpoints across a large account portfolio\.
- Has experience with Salesforce\.
- Takes pride in account\-retention and revenue\-retention performance\.
- Most recently worked at Zillow\.

## FAQ

### What does Kiernan do?

Kiernan O’Neil is a SaaS customer\-success professional\. Kiernan’s most recent position was at Zillow, where Kiernan managed a portfolio of 400 accounts and owned onboarding, renewals, and general account health\.

### What did Kiernan do at Zillow?

At Zillow, Kiernan managed a book of 400 accounts\. Kiernan owned the customer lifecycle across onboarding, renewals, and ongoing account\-health management\.

### What expansion revenue did Kiernan generate?

Kiernan generated $30,000 in expansion revenue year\-to\-date in 2026\. Kiernan identified opportunities in customer relationships and partnered with sales to pursue them\.

### How does Kiernan identify expansion opportunities?

Kiernan uses consultative business reviews to understand customer needs, identify expansion opportunities, and work with sales on revenue\-growth opportunities\.

### What retention work has Kiernan done?

Kiernan is proud of account\-retention and revenue\-retention performance\. Kiernan’s responsibilities included renewals and general account health across a large account portfolio\.

### What customer\-success systems does Kiernan use?

Kiernan is highly experienced with Gainsight, using it to track account health, product utilization, and customer engagement\. Kiernan also has experience with Salesforce\.

### What experience does Kiernan have with Dotloop?

Kiernan managed the Dotloop product, a transaction platform for real estate agents\.

### How has Kiernan scaled customer engagement?

Kiernan used automation to scale customer touchpoints while managing a 400\-account SaaS portfolio end to end\.

### Is Kiernan currently available?

Kiernan is immediately available following a nonperformance layoff\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAABbXkxwBql\-e\_hrmacBTJVk3U\-k\_wkLHB88

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