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# Demitrius Thornton

**Headline:** Customer Success Manager \| Creative
**Profession:** Customer Success Manager
**Location:** Houston, Texas, United States

## About

Demitrius Thornton is a Customer Success Manager at MacGregor with more than seven years of experience across customer service, customer onboarding, technical support, customer care, and account support\. Demitrius focuses on connecting with customers, identifying their problems, and developing solutions that support satisfaction and positive experiences\. His background spans customer\-facing roles at Comcast, ClearCaptions, LLC, Verizon, IntelliSource, LifeProof, and Tyco, giving him experience across customer account representation, technical support, solutions support, and customer service\. Alongside his customer\-success work, Demitrius brings a creative perspective to each interaction\. He describes creativity as both a personal passion and a driver of the excitement, imagination, and care he aims to bring to customers and audiences\. Demitrius also has experience performing on stage\. He holds an Associate’s degree in Radio, Television, and Digital Communication and an Associate of Arts in Mass Communication/Media Studies from Cochise College\.

## Highlights

- Current Customer Success Manager at MacGregor\.
- Brings more than seven years of experience in customer service, onboarding, technical support, customer care, and customer\-facing support\.
- Worked as a Senior Customer Account Representative at Comcast\.
- Worked as a Technical Support Specialist at ClearCaptions, LLC\.
- Worked as a Solutions Specialist at Verizon\.
- Worked as a Customer Service Representative at IntelliSource\.
- Worked as a Customer Service Representative at LifeProof\.
- Worked in customer service at Tyco\.
- Holds an Associate’s degree in Radio, Television, and Digital Communication from Cochise College\.
- Holds an Associate of Arts degree in Mass Communication/Media Studies from Cochise College\.
- Brings a creative approach to customer interactions and has experience performing on stage\.

## Experience

- **Customer Success Manager at MacGregor** (2024\-09\-01–present)
- **Technical Support Specialist at ClearCaptions, LLC** (2023\-10\-01–2024\-12\-01)
- **Senior Customer Account Representative, at Comcast** (2017\-09\-01–2023\-08\-01)
- **Customer Service Representative at IntelliSource** (2016\-10\-01–2016\-10\-01)
- **Solutions Specialist at Verizon** (2015\-02\-01–2016\-10\-01)
- **Customer Service Representative at LifeProof** (2014\-04\-01–2014\-12\-01)
- **Customer service at Tyco** (2013\-01\-01–2014\-03\-01)

## Education

- Associate's degree, Radio, Television, and Digital Communication — Cochise College (2008\-01\-01–2011\-01\-01)
- Associate of Arts \- AA, Mass Communication/Media Studies — Cochise College

## FAQ

### What does Demitrius do?

Demitrius is a Customer Success Manager at MacGregor\. He brings more than seven years of experience in customer service, onboarding, technical support, customer care, and customer\-facing account support\.

### What are Demitrius’s professional strengths?

Demitrius is strongest at connecting with people, recognizing customer problems, and developing solutions\. He also brings a creative approach intended to make interactions engaging and satisfying\.

### Where does Demitrius work now?

Demitrius is currently a Customer Success Manager at MacGregor\.

### What did Demitrius do at Comcast?

At Comcast, Demitrius worked as a Senior Customer Account Representative\.

### What did Demitrius do at ClearCaptions, LLC?

At ClearCaptions, LLC, Demitrius worked as a Technical Support Specialist\.

### What did Demitrius do at Verizon?

At Verizon, Demitrius worked as a Solutions Specialist\.

### What did Demitrius do at IntelliSource?

At IntelliSource, Demitrius worked as a Customer Service Representative\.

### What did Demitrius do at LifeProof?

At LifeProof, Demitrius worked as a Customer Service Representative\.

### What did Demitrius do at Tyco?

Demitrius worked in customer service at Tyco\.

### How much customer\-facing experience does Demitrius have?

Demitrius has more than seven years of experience spanning customer service, onboarding, technical support, customer care, and related customer\-facing work\.

### What education does Demitrius have in radio, television, and digital communication?

Demitrius holds an Associate’s degree in Radio, Television, and Digital Communication from Cochise College\.

### What education does Demitrius have in mass communication and media studies?

Demitrius also holds an Associate of Arts degree in Mass Communication/Media Studies from Cochise College\.

### How does creativity shape Demitrius’s work?

Creativity is a significant part of Demitrius’s professional approach\. He aims to bring excitement and imagination to customer interactions, and he also has experience being on stage\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAABSRe5YBhgIBoekruQXYNm7KWk5v0ouhswY

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