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# Steven Ly

**Headline:** Professional profile
**Location:** San Francisco, CA, USA

## About

Steven Ly is an operations professional who has built and run programs across Twitter, Facebook, Character AI, Alphabet, and wish\.com\. He specializes in building operational systems from scratch, particularly trust and safety operations and data\-labeling programs for major platforms\. At Character AI, Steven built trust and safety operations from the ground up, establishing an operational foundation for the organization\. His work is marked by crisis management, disciplined prioritization, and the ability to keep critical launches moving during high\-stakes legal and compliance situations\. Steven also turns reactive content\-risk work into preventive operational systems and can make clear prioritization decisions for small teams under pressure\. He seeks long\-term ownership of programs, with an interest in staying beyond their initial build phase to help them scale\. A former manager at wish\.com, Tera Kinkaid, described Steven as exceptionally reliable, collaborative, data\-driven, respectful, and a strong owner who is comfortable in ambiguity\. She rated him 5/5 and recommended him as a major asset, especially for newer teams\.

## Highlights

- Built trust and safety operations from scratch at Character AI\.
- Ran operations programs across Twitter, Facebook, Character AI, and Alphabet\.
- Led data\-labeling projects for major platforms\.
- Kept critical launches moving through a legal crisis\.
- Prioritized a small team during a high\-stakes compliance response\.
- Turned reactive content\-risk work into preventive operational systems\.
- Demonstrated strong crisis\-management and prioritization skills under pressure\.
- Built operational systems from the ground up\.
- Seeks long\-term ownership of programs and continued involvement beyond the initial build phase to support scale\.
- At wish\.com, led a product\-direction discussion grounded in customer feedback and quality data, helping secure alignment on a redesign\.
- Received a 5/5 recommendation from former wish\.com manager Tera Kinkaid\.

## FAQ

### What does Steven do?

Steven Ly runs operations programs, with experience in trust and safety operations, data\-labeling projects, operational\-system design, crisis management, and program scaling\.

### Where has Steven worked?

Steven has worked at Twitter, Facebook, Character AI, Alphabet, and wish\.com\.

### What did Steven accomplish at Character AI?

At Character AI, Steven built trust and safety operations from scratch\.

### What experience does Steven have with data operations?

Steven has primarily run operations programs, including data\-labeling projects for major platforms\.

### What are Steven's core strengths?

Steven is strongest at creating operational systems from the ground up, managing crises, prioritizing under pressure, and establishing preventive approaches to content risk\.

### How has Steven handled high\-pressure operational situations?

Steven kept critical launches moving during a legal crisis and prioritized a small team during a high\-stakes compliance response\.

### How does Steven approach content risk?

Steven has experience turning reactive content\-risk work into preventive operational systems\.

### What kind of ownership does Steven seek?

Steven seeks long\-term ownership and wants to remain with programs beyond their initial build phase so he can help them scale\.

### What do references say about Steven?

Tera Kinkaid, who managed Steven at wish\.com for about one year, called him exceptionally reliable and a strong team player\. She said he includes partners and teammates in his process and makes room for others' ideas and expertise with respect and humility\. In a wish\.com product discussion, Steven used customer feedback and quality data to explain the rationale for the current direction a new product manager ultimately supported his proposal and partnered with him through the redesign to learn from his approach\. Tera said Steven thrives in collaborative, open, transparent environments, is comfortable with ambiguity and direction when needed, and demonstrates strong ownership\. She rated him 5/5 and said she would absolutely recommend him, particularly for newer teams\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/lysteve

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