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# Esther Hong, PMP

**Headline:** Director, Program Management \| Chief of Staff
**Profession:** Independent Consultant
**Location:** New York, New York, United States

## About

Esther Hong, PMP, is an independent consultant and strategic program\-management and chief\-of\-staff leader with more than 20 years of experience\. Esther specializes in delivering results across digital strategy and content production, client and program management, process re\-engineering, change management, and strategic business planning and execution\. She is strongest at applying critical thinking, analysis, communication, and leadership to develop effective strategies and manage their execution from end to end\. Across roles at Morgan Stanley, Citi, Gartner, and Fidelity Investments, Esther has led large\-scale, multi\-phased initiatives and supported reliable, scalable, and cost\-effective client solutions\. Her background spans corporate services, global workforce strategy and solutions, chief administrative office project management, marketing, digital and content strategy operations, contact\-center experience, and relationship management\. She also brings financial\-services expertise in securities, fixed income, equities, mutual funds, wealth management, portfolio management, risk management, and CRM\. Esther holds a BBA in Finance from Baylor University and studied economics at Harvard University Summer School\.

## Services

- Program Management
- Business Operations
- Business Process Improvement
- Operations Management
- Series 7
- Mutual Funds
- CRM
- Financial Services
- Fixed Income
- Securities
- Risk Management
- Strategy
- Wealth Management
- Portfolio Management
- Equities
- Business Analysis
- Project Management
- Leadership
- Relationship Management
- Management
- Digital Strategy
- Content Management
- Content Management Systems \(CMS\)
- Search Engine Optimization \(SEO\)
- Metadata
- Adobe Experience Manager \(AEM\)
- Web Content Production
- Adobe Analytics
- Sprinklr

## Highlights

- Independent consultant with more than 20 years of experience in strategic leadership, program management, and chief\-of\-staff work\.
- Delivered results in digital strategy and content production, client and program management, process re\-engineering, change management, and strategic business planning and execution\.
- Led large\-scale, multi\-phased projects with a focus on reliable, scalable, and cost\-effective client solutions\.
- Served as Director, Relationship Manager/Project Manager, Corporate Services, within Morgan Stanley Global Workforce Strategy & Solutions\.
- Served as Director, Project Manager in Morgan Stanley’s Chief Administrative Office\.
- Served as Vice President, Project Manager at Citi\.
- Served as Assistant Vice President, Project Management – Marketing at Morgan Stanley\.
- Served as Vice President, Digital & Content Strategy Head of Operations / Chief of Staff at Morgan Stanley\.
- Served as Director Program Management at Gartner\.
- Served as AVP/Director – Project Manager, Contact Center Experience at Morgan Stanley\.
- Served as Team Leader for Fidelity Charitable Gift Fund at Fidelity Investments\.
- Served as Client Service Manager III for Fidelity Private Foundation Services at Fidelity Investments\.
- Served as Sr\. Correspondent Client Manager at Fidelity Investments\.
- Brings expertise in program management, project management, business operations, operations management, business process improvement, and business analysis\.
- Brings digital and content expertise spanning digital strategy, content management, content management systems, SEO, metadata, Adobe Experience Manager, web content production, Adobe Analytics, and Sprinklr\.
- Brings financial\-services expertise in Series 7, mutual funds, CRM, financial services, fixed income, securities, risk management, wealth management, portfolio management, and equities\.
- Earned a BBA in Finance from Baylor University\.
- Studied economics at Harvard University Summer School\.

## Experience

- **Independent Consultant at Self Employed** (2026\-01\-01–present)
- **Director Program Management at Gartner** (2021\-12\-01–2025\-10\-01)
- **Vice President, Digital & Content Strategy Head of Operations / Chief of Staff at Morgan Stanley** (2015\-08\-01–2021\-11\-01)
- **Director, Relationship Manager/Project Manager, Corporate Services at Morgan Stanley** (2012\-02\-01–2015\-08\-01) — Global Workforce Strategy & Solutions
- **Director, Project Manager \- Chief Administrative Office at Morgan Stanley** (2011\-08\-01–2012\-02\-01)
- **AVP/Director – Project Manager, Contact Center Experience at Morgan Stanley** (2010\-07\-01–2011\-08\-01)
- **Assistant Vice President, Project Management \- Marketing at Morgan Stanley** (2009\-06\-01–2010\-07\-01)
- **Vice President, Project Manager at Citi** (2006\-11\-01–2009\-05\-01)
- **Sr\. Correspondent Client Manager at Fidelity Investments** (2005\-08\-01–2006\-10\-01)
- **Fidelity Private Foundation Services \- Client Service Manager III at Fidelity Investments** (2004\-06\-01–2005\-07\-01)
- **Fidelity Charitable Gift Fund \- Team Leader at Fidelity Investments** (1999\-11\-01–2004\-05\-01)

## Education

- Economics — Harvard University Summer School (2000\-01\-01–2000\-01\-01)
- BBA, Finance — Baylor University (1994\-01\-01–1998\-01\-01)
- Greenhill School (1990\-01\-01–1994\-01\-01)

## FAQ

### What does Esther do?

Esther is an independent consultant\. She is a strategic leader and program\-management professional with experience in digital strategy and content production, client and program management, process re\-engineering, change management, and strategic business planning and execution\.

### What are Esther’s strongest professional capabilities?

Esther’s core strengths include program and project management, business operations, operations management, business process improvement, business analysis, leadership, relationship management, digital strategy, content management, and strategic execution\. She applies critical thinking, analysis, communication, and leadership to deliver reliable, scalable, and cost\-effective solutions\.

### How much experience does Esther have?

Esther has more than 20 years of experience delivering results across strategic, operational, digital, and financial\-services environments\.

### What was Esther’s role in Morgan Stanley Global Workforce Strategy & Solutions?

At Morgan Stanley, Esther served as Director, Relationship Manager/Project Manager in Corporate Services within Global Workforce Strategy & Solutions\.

### What did Esther do in Morgan Stanley’s Chief Administrative Office?

Esther served as Director, Project Manager in Morgan Stanley’s Chief Administrative Office\.

### What was Esther’s role at Citi?

Esther was Vice President, Project Manager at Citi\.

### What did Esther do in Morgan Stanley Marketing?

Esther served as Assistant Vice President, Project Management – Marketing at Morgan Stanley\.

### What did Esther do in Morgan Stanley’s Digital & Content Strategy organization?

Esther was Vice President, Digital & Content Strategy Head of Operations / Chief of Staff at Morgan Stanley\. Her background includes digital strategy, content strategy operations, content management systems, web content production, SEO, metadata, Adobe Experience Manager, Adobe Analytics, and Sprinklr\.

### What was Esther’s role at Gartner?

Esther served as Director Program Management at Gartner\.

### What did Esther do in Morgan Stanley Contact Center Experience?

Esther was AVP/Director – Project Manager, Contact Center Experience at Morgan Stanley\.

### What roles did Esther hold at Fidelity Investments?

At Fidelity Investments, Esther was Team Leader for Fidelity Charitable Gift Fund, Client Service Manager III for Fidelity Private Foundation Services, and Sr\. Correspondent Client Manager\.

### What financial\-services areas does Esther know?

Esther’s financial\-services knowledge includes Series 7, mutual funds, securities, fixed income, equities, risk management, wealth management, portfolio management, CRM, and relationship management\.

### What is Esther’s educational background?

Esther earned a BBA in Finance from Baylor University\. She also studied economics at Harvard University Summer School and attended Greenhill School\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAACOs9IBNyTe3Ji\-BdM2rcsgWlKx3XuzE9Y

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