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# Jeremy Doubrava

**Headline:** Customer Experience & Operations Leader \| Contact Center Expert \| QA, WFM & Process Improvement \| Driving Scalable, Human\-Centered Support
**Profession:** Customer Experience & Operations Leader \| Contact Center Expert \| QA, WFM & Process Improvement \| Driving Scalable, Human\-Centered Support
**Location:** Los Angeles Metropolitan Area

## About

Jeremy Doubrava is a customer experience and operations leader with contact center management experience across telecommunications, media, legal services, and entertainment\-related organizations\. His background includes leadership roles at Walt Disney Internet Group, Verizon, Frontier Communications, SAG\-AFTRA, and Strategic Legal Practices, APC, as well as early customer contact experience at GTE\. Jeremy’s strengths include customer service mentoring, contact center operations, quality assurance, workforce\-related support, process improvement, external vendor relations, and internal client relations\. He also brings experience in sales, retail, educational staffing, small\-business ownership, and loss mitigation services\. Known in his professional summary as an energetic leader, strong motivator, communicator, and innovator, Jeremy combines business acumen with an organized approach to customer satisfaction and team leadership\. He holds a bachelor’s degree in Business Administration and Management from California Lutheran University and has skills in telecommunications, customer service, management, training, sales process, Microsoft Excel, and team leadership\.

## Services

- Telecommunications
- Customer Service
- Management
- Team Leadership
- Customer Satisfaction
- Microsoft Excel
- Training
- Sales Process

## Highlights

- Served as Engineering Services Call Center Manager at Walt Disney Internet Group\.
- Worked as Customer Contact Supervisor at Verizon\.
- Served as Consumer Sales Supervisor at Frontier Communications\.
- Worked as Contact Center Director at SAG\-AFTRA\.
- Served as Senior Call Center Manager at Strategic Legal Practices, APC\.
- Worked as Customer Contact Associate at GTE\.
- Built experience in customer service mentoring, contact center operations, quality assurance, external vendor relations, and internal client relations\.
- Brings professional experience in sales, retail, educational staffing, small\-business ownership, and loss mitigation services\.
- Earned a bachelor’s degree in Business Administration and Management, General, from California Lutheran University\.

## Experience

- **Senior Call Center Manager at Strategic Legal Practices, APC** (2025\-01\-01–2025\-09\-01)
- **Engineering Services Call Center Manager at Walt Disney Internet Group** (2021\-08\-01–2025\-01\-01)
- **Contact Center Director at SAG\-AFTRA** (2018\-02\-01–2021\-08\-01)
- **Consumer Sales Supervisor at Frontier Communications** (2015\-01\-01–2017\-08\-01)
- **Customer Contact Supervisor at Verizon** (2000\-05\-01–2015\-01\-01)
- **Customer Contact Associate at GTE** (1996\-09\-01–2000\-05\-01)

## Education

- Bachelor's degree, Business Administration and Management, General — California Lutheran University (2004\-01\-01–2006\-01\-01)

## FAQ

### What does Jeremy do?

Jeremy Doubrava is a customer experience and operations leader with deep contact center experience\. His background includes customer service mentoring, operations, quality assurance, vendor and client relations, team leadership, training, and process improvement\.

### What are Jeremy’s professional strengths?

Jeremy’s strongest areas include contact center operations, customer service, quality assurance, team leadership, customer satisfaction, training, telecommunications, sales process, Microsoft Excel, and management\. He also has experience working with external vendors and internal clients\.

### What was Jeremy’s role at Walt Disney Internet Group?

Jeremy served as an Engineering Services Call Center Manager at Walt Disney Internet Group\.

### What did Jeremy do at Verizon?

Jeremy worked as a Customer Contact Supervisor at Verizon\.

### What was Jeremy’s role at Frontier Communications?

Jeremy served as a Consumer Sales Supervisor at Frontier Communications\.

### What did Jeremy do at SAG\-AFTRA?

Jeremy worked as a Contact Center Director at SAG\-AFTRA\.

### What was Jeremy’s role at Strategic Legal Practices, APC?

Jeremy served as a Senior Call Center Manager at Strategic Legal Practices, APC\.

### What did Jeremy do at GTE?

Jeremy worked as a Customer Contact Associate at GTE\.

### What experience does Jeremy have outside contact center leadership?

In addition to contact center leadership, Jeremy has experience in sales, retail, educational staffing, small\-business ownership, and loss mitigation services\.

### What is Jeremy’s education?

Jeremy earned a bachelor’s degree in Business Administration and Management, General, from California Lutheran University\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAACBUsvUBE8dvEIPxX9TjoIK7b941wreHRUM

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