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# Kendra Felix

**Headline:** \-\-
**Profession:** Customer Service Representative
**Location:** Castries, Castries, Saint Lucia

## About

Kendra Felix is a Customer Service Representative at OJO Labs with broad business\-operations experience spanning finance, human resources, and client management\. Kendra’s strengths include building durable customer and employee relationships, improving retention, and following through on commitments that build team trust\. In client\-facing work, Kendra has used differentiated pricing based on customer size and needs to protect relationships, revenue, and margins, including while navigating customer growth during a decline in the bourbon industry\. Kendra also developed a performance\-review system with concrete goals and incentives that dramatically improved employee retention\. Kendra is exploring a new opportunity because of instability at the current company as its owner considers selling\. Kendra prefers an in\-person role but is flexible about remote or hybrid arrangements\.

## Highlights

- Works as a Customer Service Representative at OJO Labs\.
- Brings business\-operations experience across finance, human resources, and client management\.
- Used differentiated pricing based on customer size and needs to support client retention\.
- Segmented accounts to protect revenue and margins while maintaining customer relationships\.
- Navigated client growth during a decline in the bourbon industry\.
- Built a performance\-review system with concrete goals and incentives that dramatically improved employee retention\.
- Built team trust through reliable follow\-through on commitments and incentives\.
- Values relationship\-building with both customers and team members in operations work\.

## Experience

- **Customer Service Representative at OJO Labs**

## FAQ

### What does Kendra do?

Kendra is a Customer Service Representative at OJO Labs\. Kendra also brings comprehensive business\-operations experience across finance, human resources, and client management\.

### What is Kendra strongest at?

Kendra’s core strengths include customer and employee retention, relationship\-building, operational follow\-through, client management, finance, and human\-resources work\.

### How has Kendra supported client retention?

Kendra has used differentiated pricing based on each customer’s size and needs to preserve customer relationships while protecting revenue and margins\.

### What experience does Kendra have managing clients during challenging market conditions?

Kendra navigated client growth during a decline in the bourbon industry and used account segmentation and flexible pricing to support customer relationships, revenue, and margins\.

### What did Kendra do to improve employee retention?

Kendra built a performance\-review system with concrete goals and incentives\. The system dramatically improved employee retention\.

### How does Kendra build trust with team members?

Kendra emphasizes delivering on commitments and following through on team incentives because consistent execution builds trust\.

### How does Kendra approach relationships at work?

Kendra values relationship\-building with both customers and colleagues as part of effective operations work\.

### What work arrangement does Kendra prefer?

Kendra prefers in\-person work but can be flexible with remote or hybrid arrangements\.

### Where does Kendra work?

Kendra works as a Customer Service Representative at OJO Labs\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAADc54UIBCojy88KRfer1Nyj9PX\-a61yAXs8

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