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# Theodore Young

**Headline:** Professional profile
**Location:** Seattle, WA, USA

## About

Theodore Young is a customer\-facing professional with experience building organizations and onboarding customers across publishing, aerospace, biopharma, and major publishing environments\. Theodore created the U\.S\. division of an India\-based publishing services company from the ground up, growing it to 25 clients and a distributed network of 500 freelancers\. Theodore is strongest in early\-stage settings where building foundations, creating relationships, and making a meaningful impact are essential\. With experience managing large distributed freelance teams, Theodore combines operational leadership with an ability to engage stakeholders at every organizational level\. Theodore approaches customer success as a listening function rather than a sales function and uses a theater and radio background to communicate with and connect to diverse audiences\. For onboarding, Theodore seeks executive stakeholder support at the outset to strengthen attendance and establish durable customer relationships\. Theodore has also navigated the loss of an initial major account and used that experience to sharpen strategic focus\.

## Highlights

- Created the U\.S\. division for an India\-based publishing services company from scratch\.
- Scaled the U\.S\. division to 25 clients\.
- Built and managed a distributed freelance network of 500 freelancers\.
- Built and managed large distributed freelance teams\.
- Developed experience across publishing, aerospace, biopharma, and major publishing environments\.
- Led customer onboarding by securing executive stakeholder support before the process begins, helping drive attendance and strengthen relationships\.
- Applied theater and radio communication experience to connect with diverse audiences during customer onboarding\.
- Engaged stakeholders across all organizational levels\.
- Navigated the loss of an initial major account and turned the experience into sharper strategic focus\.
- Approached customer success as a listening\-centered customer\-facing function rather than a sales role\.

## FAQ

### What does Theodore do?

Theodore Young is a customer\-facing professional with cross\-industry experience in publishing, aerospace, biopharma, and major publishing organizations\. Theodore has built a U\.S\. business division, managed distributed freelance teams, and focused on customer onboarding and customer success\.

### What did Theodore accomplish in building a U\.S\. division?

Theodore created the U\.S\. division for an India\-based publishing services company\. Theodore scaled the division to 25 clients and 500 freelancers\.

### What experience does Theodore have with freelance teams?

Theodore has experience building and managing large distributed freelance teams, including a network that grew to 500 freelancers in the U\.S\. division Theodore created\.

### Which industries has Theodore worked in?

Theodore has worked across publishing, aerospace, biopharma, and major publishing environments\.

### What work environments suit Theodore best?

Theodore thrives in early\-stage environments where there is an opportunity to build foundations and make a significant impact\.

### How does Theodore work with stakeholders?

Theodore is comfortable engaging stakeholders across all levels of an organization, from executives to other customer participants\.

### How does Theodore approach customer onboarding?

Theodore seeks executive stakeholder blessing before onboarding begins\. This approach helps drive attendance and cement customer relationships\.

### What helps Theodore connect with diverse customer audiences?

Theodore uses communication skills developed through theater and radio to connect with diverse audiences during customer onboarding\.

### How does Theodore view customer success?

Theodore prefers a customer\-facing listening role over sales and views customer success as a function centered on listening to customers\.

### How has Theodore responded to a major client loss?

Theodore weathered the loss of an initial major account and used the experience to develop greater strategic focus\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAAGhuMIBF4d\_9JFpHOE7JEYoDeWmVgD6jQY

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