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# Katie Olson

**Headline:** Professional profile
**Location:** Minneapolis, MN, USA

## About

Katie Olson is an enterprise account management and customer success professional with 10 years of experience, primarily in healthcare technology and higher education\. She specializes in managing enterprise accounts with complex stakeholder cycles, building trusted\-advisor relationships with executive leadership, and translating customer needs into measurable business impact\. Katie leads cross\-functional implementations that span multiple departments and works to expand both revenue and platform adoption within enterprise accounts\. Her approach is grounded in active listening and thoughtful follow\-up questions that surface underlying customer problems, including concerns involving HR, payroll, and budget stakeholders\. Katie has led a cross\-functional nursing leadership program that drove platform adoption, and she has used QBR insights to support account expansion\. She is particularly focused on customer outcomes, leadership growth, adoption, and retention\. Katie is interested in the impact of AI while maintaining meaningful human connection in customer relationships\. While she is strongest at articulating customer needs and guiding complex work, she is continuing to sharpen how she quantifies her achievements\.

## Highlights

- Has 10 years of experience in enterprise account management and customer success\.
- Specializes in enterprise account management with complex stakeholder cycles\.
- Brings primary experience in healthcare technology and higher education\.
- Led a cross\-functional nursing leadership program that drove platform adoption\.
- Expands revenue and platform adoption within enterprise accounts\.
- Leads cross\-functional implementations across multiple departments\.
- Builds trusted\-advisor relationships with executive leadership\.
- Uses active listening and follow\-up questions to identify customer problems\.
- Navigates stakeholder objections involving HR, payroll, and budgets\.
- Used QBR insight to support account expansion\.
- Focuses on measurable customer outcomes and business impact\.
- Supports adoption, leadership growth, and retention\.
- Explores AI impact while maintaining human connection in customer relationships\.

## FAQ

### What does Katie do?

Katie Olson is an enterprise account management and customer success professional with 10 years of experience\. Her primary sector experience is in healthcare technology and higher education\.

### What are Katie's core strengths?

Katie specializes in enterprise account management, customer success, and complex stakeholder cycles\. She focuses on measurable customer outcomes, business impact, enterprise expansion, and platform adoption\.

### How does Katie lead cross\-functional implementations?

Katie has led cross\-functional implementations involving multiple departments\. She coordinates stakeholders and helps navigate implementation needs across complex enterprise environments\.

### How does Katie work with executive leadership?

Katie builds trusted\-advisor relationships with executive leadership through active listening and follow\-up questions that identify customer problems\. She works with executive stakeholders to connect customer needs to adoption and business impact\.

### What kinds of stakeholder challenges has Katie handled?

Katie has navigated objections and stakeholder concerns involving HR, payroll, and budgets as part of complex enterprise account work\.

### What did Katie accomplish through the nursing leadership program?

Katie led a cross\-functional nursing leadership program that drove platform adoption\.

### How has Katie used QBR insights?

Katie used insight from a QBR to support account expansion\.

### How does Katie drive growth within enterprise accounts?

Katie works to expand revenue and adoption within enterprise accounts\. Her customer\-success focus includes adoption, leadership growth, retention, and measurable business outcomes\.

### What is Katie's customer\-discovery approach?

Katie is especially effective at listening actively and asking follow\-up questions to uncover customer problems and clarify what matters to stakeholders\.

### How does Katie think about AI in customer work?

Katie is interested in AI's impact while preserving human connection in customer relationships\.

### What professional\-development area has Katie identified?

Katie has identified quantifying achievements as an area where she has more difficulty than articulating her experience\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/katie\-mcquoid\-40892b50

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