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# Laura LaVallee

**Headline:** Professional profile
**Location:** Charlotte, NC, USA

## About

Laura LaVallee is a customer success professional with experience managing complex, enterprise\-scale data and product relationships across finance, sales, compliance, and data use cases\. She has managed a $13 million portfolio spanning 30 accounts and 150 contracts, providing full\-cycle customer success from onboarding through adoption, quarterly business reviews, executive engagement, and renewal\. Laura is especially strong at using data analysis to track product usage and adoption, identify underutilized solutions, and reconnect those products to customers’ business priorities\. Her expertise includes sales and marketing products such as data enrichment and CRM optimization, as well as finance\-focused products including portfolio management and credit decisioning\. She engages stakeholders from end users to C\-suite executives across multiple industries and connects executive objectives with practical workflows\. Laura previously worked at Dun & Bradstreet\. In one pharmaceutical renewal, she helped redesign workflows for an underutilized product and used subsequent adoption gains to validate the turnaround\. Her work reflects a focus on complex, strategic enterprise partnerships and measurable customer value\.

## Highlights

- Managed a $13 million portfolio across 30 accounts and 150 contracts\.
- Delivered full\-cycle customer success from onboarding through renewal, including QBRs, adoption, and executive engagement\.
- Managed complex multi\-product platforms spanning finance, sales, compliance, and data products\.
- Used data analysis to track product usage and adoption\.
- Restored value to underutilized products by identifying and addressing customer business use cases\.
- Helped save a pharmaceutical renewal through workflow redesign for an underutilized product\.
- Used adoption gains to validate the pharmaceutical\-product turnaround\.
- Engaged stakeholders from C\-suite executives to end users across multiple industries\.
- Built expertise in sales and marketing products, including data enrichment and CRM optimization\.
- Developed strongest finance\-vertical expertise in portfolio management and credit decisioning\.
- Previously worked at Dun & Bradstreet\.

## FAQ

### What does Laura do?

Laura LaVallee is a customer success professional experienced in managing complex, multi\-product enterprise platforms\. Her work spans onboarding, adoption, quarterly business reviews, executive engagement, and renewal\.

### What portfolio did Laura manage?

Laura managed a $13 million portfolio comprising 30 accounts and 150 contracts\.

### What customer\-success activities has Laura handled?

Laura provides full\-cycle customer success, including onboarding, adoption, QBRs, executive engagement, and renewal management\.

### What are Laura's data\-analysis strengths?

Laura uses data analysis to track product usage and adoption\. She applies those insights to identify underutilized products and connect them to relevant business use cases\.

### How has Laura improved adoption of underutilized products?

Laura excels at restoring value to underutilized products by understanding how customers can apply them to their business needs\. In a pharmaceutical renewal, she helped redesign workflows and used adoption gains to validate the turnaround\.

### How does Laura work with stakeholders?

Laura has experience engaging stakeholders from C\-suite leaders to end users across multiple industries\. She connects executive vision with the workflows and needs of product users\.

### What types of platforms has Laura managed?

Laura has managed complex, multi\-product platforms that include finance, sales, compliance, and data products\.

### What is Laura's experience with sales and marketing products?

Laura has strong expertise in sales and marketing products, including data enrichment and CRM optimization\. She has used data products to support sales efficiency\.

### What is Laura's experience with finance products?

Laura's strongest finance\-product expertise includes portfolio management and credit decisioning\.

### Where has Laura worked?

Laura previously worked at Dun & Bradstreet\.

### What types of customer relationships does Laura pursue?

Laura focuses on complex, strategic enterprise partnerships and uses customer usage, adoption, and business needs to demonstrate product value\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAA0CIuEBMK3i0AzBXiEa38W3mFxklZ9Jg1I

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