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# Eileen Dichoso

**Headline:** Professional profile
**Location:** San Francisco, CA, USA

## About

Eileen Dichoso is a Customer Success Manager at Unison who focuses on identifying customer issues, using data to advocate for solutions, and improving processes across teams\. She is strongest at turning customer feedback and complaints into practical operational changes that improve both customer outcomes and business performance\. At Unison, Eileen led a transparency project that improved the company’s Net Promoter Score by 15 points, increased conversion rates, and saved $1\.2 million in operational costs\. She works effectively across functions, including with technical teams, by presenting clear data on cost savings and customer impact to build support for solutions\. Eileen has also helped scale customer\-success practices through agent standard operating procedures\. She is seeking remote or hybrid work arrangements\.

## Highlights

- Led a transparency project at Unison that improved Net Promoter Score by 15 points\.
- Increased conversion rates through a transparency project at Unison\.
- Saved $1\.2 million in operational costs through the Unison transparency project\.
- Worked as a Customer Success Manager at Unison\.
- Turned customer complaints and issues into transparency and process improvements\.
- Used data on cost savings and customer impact to build cross\-functional support, including with technical teams\.
- Helped scale customer\-success practices through agent standard operating procedures\.

## FAQ

### What does Eileen do?

Eileen Dichoso is a Customer Success Manager at Unison\. Her work centers on identifying customer issues, advocating for solutions with data, and implementing process improvements across teams\.

### What are Eileen’s core strengths?

Eileen excels at finding customer issues, translating customer feedback into actionable improvements, and using data to make the case for solutions across teams\.

### What did Eileen accomplish at Unison?

At Unison, Eileen drove a transparency project that turned customer complaints into improvements in transparency and operations\.

### What measurable results did Eileen deliver at Unison?

Eileen’s transparency project at Unison improved Net Promoter Score by 15 points, increased conversion rates, and saved $1\.2 million in operational costs\.

### How does Eileen work cross\-functionally with technical teams?

Eileen works with technical and other cross\-functional teams by presenting data that connects proposed solutions to cost savings and customer impact\.

### How does Eileen use data to improve customer outcomes?

Eileen uses customer issues and data to advocate for solutions, then helps implement process improvements that can be adopted across teams\.

### How has Eileen supported scalable customer\-success operations?

Eileen has helped scale customer\-success practices through agent standard operating procedures\.

### What work arrangement is Eileen seeking?

Eileen is seeking remote or hybrid work arrangements\.

## Links

- LinkedIn: https://www\.linkedin\.com/in/ACoAAATyiEoBiq1WaL38UXT\-zrOKisOUSp0ocKA

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